Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
Role Overview
Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.
Responsibilities
- Define local yearly training roadmap, in line with strategic market priorities and HQ guidelines, building a long-term vision for team growth & development
- Work closely with HQ to support the development of strong localized training content relevant for the North American business
- Design and deliver engaging in-person (in-class and in-store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on:
- Brand and product knowledge & luxury culture
- Clienteling and selling soft skills (emotional intelligence and managing client expectations)
- Key profiles empowerment and retail management upskilling
- Establish a strong partnership with Commercial Directors and Boutique Managers to secure day-to-day coaching follow up while providing guidance and support, including tailored training plans by boutique
- Extensive utilization of data analytics such as CRM data, NPS, mystery shopping scores, etc to track results to support the creation of strong action plans with clear results
- Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls)
- Maintain detailed reporting of all trainings, follow up on participants` training path, monitoring the efficiency of training and achievements while individualizing development action plans along with the respective managers
- Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines
- Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator
- Training Budget Management (plan and monitor) according to priorities and needs of the region
- Utilize mystery shopping insights to strengthen training content and development
Qualifications
- 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must
- Strong knowledge of the North American luxury retail landscape
- Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
- Demonstrated ability to effectively influence and persuade audiences and stakeholders
- Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
- Excellent collaborative mindset to partner with local and HQ teams
- Driven by impact & performance culture
- Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
- Very strong knowledge of Office tools (especially PowerPoint & Excel)
- Exceptional English communications skills, both written and verbal
- Open to travel extensively throughout North America, at 50-70% of the time
Salary Range: $130,000 to $150,000 (Annual)
Role is bonus eligible.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Would you like to be a modern hero? Connect with us
Skills Required
- 7–10 years in the luxury industry with proven field/sales experience in luxury boutiques
- 5+ years in retail training
- Strong knowledge of the North American luxury retail landscape
- Experience designing and delivering in-person and virtual training and coaching
- Experience using CRM, NPS, and mystery shopping data to track results and build action plans
- Training budget planning and monitoring experience
- Excellent communication, public speaking, intercultural competence, and ability to motivate audiences
- Demonstrated ability to influence and persuade stakeholders
- Motivation for people development and retail/sales projects; strong emotional intelligence
- Collaborative mindset to partner with local and HQ teams
- Self-motivated, autonomous, strong organizational skills, ability to manage multiple projects and deadlines
- Very strong knowledge of Office tools, especially PowerPoint and Excel
- Exceptional English communication skills, written and verbal
- Willingness to travel extensively across North America (50–70%)
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
