Description
IKG is the leading manufacturer of bar grating for a variety of industries: including industrial, architectural, government, safety and more. Since 1902, IKG has maintained its’ position by having a dedication towards quality materials, improving technologies, and providing exceptional customer service. You will be part of an experienced team collaborating closely with the customer, helping ensure all projects are a success. From inquiry to installation, IKG prides itself in Forging Partnerships™ and creating products that withstand the test of time.
SUMMARY
Responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.
PRIMARY RESPONSIBILITIES
- Builds and maintains a network of sources from which to identify new sales leads.
- Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
- Provides periodic territory sales forecasts.
- Performs other duties as assigned.
ADDITIONAL RESPONSIBILITIES
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of merchandise and services.
- Provide on-the-job training to new sales employees.
KNOWLEDGE AND SKILL REQUIREMENTS
- Basic reading, writing, and arithmetic skills required.
- Ability to persuade and influence others. Ability to develop and deliver presentations. Ability to create, compose, and edit written materials. Strong interpersonal and communication skills. Knowledge of advertising and sales promotion techniques.
- Visibility requires maintaining a professional appearance and providing a positive company image to the public.
- Work requires significant local travel to current and potential clients. This requires the possession of a valid state driver’s license within 60 days of employment.
- Work requires willingness to work a flexible schedule and occasional overnight travel.
EXPERIENCE
- These job skills and traits are normally acquired through a combination of the completion of a bachelor’s degree and three to five years of sales or marketing experience.
PROFESSIONALISM
- Approaches others in a tactful manner
- Reacts well under pressure
- Treats others with respect and consideration regardless of their status or position
- Accepts responsibility for own actions
- Follows through on commitments.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to travel.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service - Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Attendance/Punctuality - Is consistently at work and on time.
Language Skills: Ability to read and interpret documents such as safety rules, industry standards, as well as product specification manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of our organization.
Mathematical Skills: Ability to apply concepts of basic math.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Outlook, and Excel software. Sales Manufacturing software experience is desirable.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
“IKG is an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender orientation; genetic traits, national origin, disability, or protected Veteran status.”
Skills Required
- Bachelor's degree
- Three to five years of sales or marketing experience
- Ability to persuade and influence others
- Strong interpersonal and communication skills
- Ability to develop and deliver presentations
- Ability to create, compose, and edit written materials
- Valid state driver's license within 60 days of employment
- Willingness to work a flexible schedule
- Willingness to travel locally and occasionally overnight
- Ability to read and interpret safety rules, industry standards, and product specification manuals
- Basic reading, writing, and arithmetic skills
- Microsoft Word, Outlook, and Excel knowledge
- Sales manufacturing software experience
- Ability to lift 15 pounds at times
What We Do
IKG is the world's leading manufacturer of high-quality steel and aluminum bar grating, serving major businesses throughout the industrial sector with products like safety flooring and access infrastructure.
