Dow Jones is a provider of global business news and information services. Owned by media giant News Corp., the company publishes The Wall Street Journal and other newspapers, newswires, Web sites, newsletters, databases and magazines, as well as produces radio and television. Other well-known media properties from Dow Jones include Barron's, Dow Jones Newswires, MarketWatch, Investor’s Business Daily, Financial News, Private Equity News & WSJ Pro.
Position Summary
The role of the Regional Sales Coordinator (RSC) is to work closely with the Enterprise Sales Team to ensure that clients experience a first-class relationship with Dow Jones and also support the smooth operational processes for B2B sales of The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Financial News, and Private Equity News.
Where appropriate, the RSC's customer interaction will be via telephone and email.
Key Responsibilities
ANALYSIS AND REPORTING
- Compile regular or ad-hoc reports for client partners and internal teams
- Prepare user or usage reporting in partnership with internal teams
- Partner with the local account teams to resolve billing issues
ACCOUNT SET-UP
- Within the CRM, prepare & submit all Sales Order Forms meeting specific billing requirements for new accounts, retention accounts, additional services, closed accounts, address and contact changes
- Collect confirmation documents to verify customer orders, cancellations or changes
- Scan Order Forms, contracts and all related information, plus update information in global CRM system
CLIENT LIAISON
- Work with sales to initiate product trials
- Source PDF sales agreements and digital invoices for clients, internal stakeholder reviews or external PwC financial audits
- Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied
- Copy and distribute fully executed terms of agreement to customer
- Communicate with clients to resolve user count and service discrepancies
STRATEGIC PROJECTS
- Special projects as requested by sales management and sales teams
YOU HAVE:
- Minimum of 3 years of proven success in customer engagement or B2B sales
- Exceptional written and verbal communication skills, both internally and client facing
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent organizational skills with a keen attention to detail
- Experience using CRM tools, specifically Salesforce
- Proficiency in Microsoft Office & Google suites
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area:
Dow Jones - IndustriesJob Category:
SalesUnion Status:
Union roleBase Pay Range: 55,000 - 70,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Skills Required
- Minimum of 3 years of proven success in customer engagement or B2B sales
- Experience using CRM tools, specifically Salesforce
- Proficiency in Microsoft Office and Google Suites
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced environment
- Excellent organizational skills with strong attention to detail
What We Do
When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.
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