Regional Sales – Alberta

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The Regional Sales – Alberta position has the responsibility and accountability for service sales for Alfa Laval products with a focus on heat transfer equipment. Key targeted industry segments include Oil & Gas, Petrochemicals, Waste Water, Vegetable Oil, Beverages and Food Processing end-users.

Job duties and responsibilities:

Reporting directly to the Service Division Manager and also to the Service Sales Managers:

• Have responsibility for all service sales activities in the province of Alberta.

• Ensure profitable service business growth in a diverse market including Oil & Gas, Petrochemicals, Waste Water, Vegetable Oil, Beverages and Food Processing industries.

• Maintain close business relationship with customers in the assigned territory attending all Installed Base of Alfa Laval focused products.

• Support customer demands and claims leading the interface with different groups at Alfa Laval.

• Contribute to business plans and reviews preparing and completing sales action plans aiming the maintenance of business with the current base of customers as well as development and prospection of customers with potential for growth.

• Prospect to identify new customers and business opportunities as the local presence in the region, with a focus on building strong relationships as a trusted partner.

• Manage the lead to order process and your opportunity pipeline in CRM (Customer Relationship Management)

• Ensure that our enquiry and order fulfillment expectations from customers are met and exceeded.

• Travel frequently within your primary area is required, with occasional travel through Canada or internationally as required.

• Ensure that all activities follow the processes and check points of our Quality System.

Education (degree or years) and/or Certification/Registration:

• Engineering degree or considerable of practical experience in a technical sales role in an Industrial B2B working environment.

Type and Length of Experience:

• 3 years’ experience of technical sales and customer service work in various industrial markets.

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Knowledge, Skills, Abilities and Attributes Desired in Candidate:

• Familiarity with process equipment – experience with maintaining and operating heat transfer equipment, including plate & frame and welded type heat exchangers is an asset.

• You have a 'service mentality' and 'go the extra mile' to support customers.

• You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, are well-organized and personable to maintain and develop relationships as a 'trusted partner'.

• You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.

• You are proficient to read drawings, technical information and data sheets.

• You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.

• You must demonstrate capacity to actively an intensively interact with regional and remote teams.

• You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.

OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)

• Travel 60% (primarily on customer requests), across Canada.

• Must have a valid driver’s license in home province (car/passenger vehicle only), and the ability to travel by airplane.