Regional Renewal Lead

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The Regional Renewal Lead manages the team of digital sales executives, implementing strategic renewal & upsell initiatives and ensuring the timely and successful renewal and upsell of software contracts. This is a player/coach role where the RRL not only manages the team and process but also directly engages with customers during the renewal process. You will work closely with the Global Head of Renewals and the Regional COO to drive the company’s revenue growth and operational efficiency. 

Responsibilities 

• Execute the renewal and upsell strategy to maximize customer retention and revenue growth – reducing churn and increasing ACV. 

• Ensure the timely and successful renewal and upsell of software contracts 

• Mentor and manage the team, fostering a collaborative and high-performance work environment while building talent pool of sales talent and be part of career journeys. 

• Provide guidance, training and coaching to team members to enhance their negotiation and customer engagement skills. 

• Work closely with the global Renewal team to maximize productivity and efficiency. 

• Utilize data-driven insights to track and analyze renewal rates, identify trends and recommend improvement strategies. 

• Partner with cross-functional teams, including sales, customer success and finance to align renewal strategies with overall company goals. 

• Proactively engage with customers to address concerns, answer questions and identify upsell and cross-sell opportunities. 

• Oversee the negotiation of software contracts renewals, ensuring favorable terms for both customers and the company. 

• Partner with legal, deal-desk and finance teams to ensure compliance with contract terms and financial objectives. 

• Continuously evaluate and enhance the renewal process, streamline workflows and identify opportunities for automation. 

• Prepare regular reports and presentation for management on the renewal performance. 

• Manage channel and partner renewals, including ensuring timely pricing to ensure optimal renewals.

To be successful in this role :  

• Strong organizational skills and attention to detail, capable of managing multiple priorities and meeting deadlines. 

• Proven ability to build and manage teams 

• Proven ability to successfully lead cross functional initiatives. 

• Exceptional communication and presentation skills with executive presence to confidently interact with senior leaders. 

• Ability to build effective relationships across all levels of the organization. 

• Must be able to work well in high pressure situations 

• 8+ years’ experience in sales, account management or equivalent customer facing role 

• Knowledge in IFS.com or comparative technologies including ERP, EAM and/or FSM 

• Strong sales track record of meeting and exceeding quota. 

• Finance background a plus – understanding of accounting and financial principles such as Budgeting, ROI, Project Payback, Time Value of Money, TCO-based Selling. 

If you are passionate about making a difference and thriving in a dynamic and entrepreneurial environment, please apply by sending your resume and cover letter.