At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
About the team:
The Outbound Referrals team at Morgan & Morgan is responsible for sending leads that are not handled internally to outside law firms. Our national brand and advertising return our firm cases across a variety of practice areas and jurisdictions that we refer out to the nation's top law firms for various reasons.
Even though we have an army of lawyers across the nation, we have many cases other law firms can better handle. This role aims to ensure that the people we cannot help get the best legal representation possible with a law firm we know and trust and monitor for results.
About the role:
The Referral Manager will work closely with referral partner law firms throughout the U.S. to monitor and oversee current relationships with these law firms and lawyers and regularly develop new referral relationships with new referral partners.
This includes monitoring individual cases handled by referral partners, the daily flow of leads to various referral partners, tracking metrics on overall signups and results by referral partners, and assessing areas of improvement by using data and analytics to feed decision making.
Once identified, the Relationship Manager is expected to own relationships with current, successful referral partner firms and continuously expand and refine the network in their designated geographical area or nationwide area of law.
Responsibilities
The ideal candidate will be a self-motivated, highly independent, technologically competent, resourceful individual with exceptional people skills and who presents themselves professionally.
- Meet with and develop ongoing, constructive relationships with all current and prospective referral partners
- Assess current gaps or areas for improvement, and develop new relationships with potential new referral partners
- Build and maintain weekly and monthly progress reports to present to internal stakeholders
- Interact regularly with attorneys, case staff, and intake teams at partner law firms to optimize results for clients
- Interact from time to time with attorneys and call center teams at Morgan & Morgan to optimize referral process
- Understand and keep up to date with industry and competitive landscape knowledge
- Consistently beat financial expectations and goals
- Travel occasionally to visit referral partners at their office. Travel expenses are reimbursed by the firm.
Requirements:
- Bachelor's Degree or equivalent
- 3+ years of Business Development or Account Management Experience; OR law school graduate from an ABA accredited law school (one or the other, both not necessary)
- Effective communicator with a strong phone/Zoom presence and the ability to proficiently engage with other professionals through disciplined outbound call activity and email
- Ability to learn and master new technologies quickly to develop a comprehensive knowledge of the company’s business model in order to answer all related inquiries
- Ability to harness qualitative and quantitative data to inform decision making
- Proficiency in Microsoft Office
Bonus Points:
- Salesforce experience is a plus but not required – we will teach you and equip you for success.
- Prior legal industry experience is a plus but not required – we will teach you and equip you for success.
#LI-EM2
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
Skills Required
- Bachelor's degree or equivalent
- 3+ years Business Development or Account Management experience OR J.D. from an ABA-accredited law school
- Effective communicator with strong phone and Zoom presence
- Ability to learn and master new technologies quickly
- Ability to harness qualitative and quantitative data to inform decision making
- Proficiency in Microsoft Office
- Salesforce experience
- Prior legal industry experience
What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured. Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved. This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history. Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve. With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone. All law firms are not the same. There’s only one Morgan & Morgan.
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