Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
The Regional People Partner facilitates and manages employee relations and, with a compliance lens, provides management teams with guidance on how to manage complex Team Member and compliance issues. This role reports to the People Resources Business Partner and is a supportive member of the People Resources team, helping Shake Shack to mitigate human capital risk through understanding and application of employment law. This is a remote role.
Geographic Preference
Northern California
Washington
Oregon
Colorado
Job Responsibilities and Duties
Employee Relations (ER): Responds to, investigates, and resolves ER issues thoroughly and in a timely manner. Identifies trends and potential risk and escalates accordingly. Provides training on how to conduct investigations, proper documentation and when to escalate depending on the severity of the situation. Demonstrated ability to handle high volume of employee relations cases and prioritize based on level of severity and risk.
Management Guidance: Provides sound guidance with a compliance lens to managers on all HR-related questions and concerns ranging from progressive discipline and terminations to wage and hour inquiries, and policies and procedures. Advises and trains managers and supervisors in best employee relations practices and strategies to effectively manage conflict resolution. Develops further training as needed.
Wage & Hour Compliance and Training: Exercises judgement to identify regional trends and gaps in understanding of local regulations to identify additional training opportunities. Supports Senior Compliance Manager in creating content and training leaders on requirements, as needed. With information provided by Senior Compliance Manager, maintains awareness of pending state/local legislation pertinent to the region.
Regional People Support: Serves as key contact for all Regional People inquiries. Works closely with Shack Support Center in facilitating resolutions or redirecting appropriately to cross functional partners. Includes technical HRIS support in Workday and payroll-related support (in partnership with payroll team). Manages the interactive process accommodation requests in compliance with the ADA. Manages Shake Shack’s Background Check process in compliance with local jurisdictional requirements.
Auditing and Legal Requests: Conducts HR audits across the region to drive awareness and accountability while tracking metrics and identifying opportunities for future training and process improvement. Fulfills legal requests as needed.
Performs other duties as required.
Knowledge, Skills, Abilities
Experience with complex people issues and investigations
Experience thoroughly documenting investigations and performance issues; using case management systems
Experience training both virtually and in person
Experience managing accommodations under ADA and state level accommodation guidelines
Experience and knowledge of federal, state and local labor laws
Experience using Microsoft Word, Excel, PowerPoint, Teams
Highly organized with the ability to appropriately prioritize and manage competing priorities, ability to work at a fast pace while mitigating risk, consistently clear, concise and effective in written and verbal communication
Education Requirements
High School Diploma or Equivalent
Bachelor's Degree
Master's Degree - Preferred
Education or Certificate Details
Preferred: SHRM - CP or SHRM - SCP, PHR
Work Experience
4-6 years
Related Experience
Multi-unit and multi-state/jurisdiction retail or restaurant support experience needed. Experience managing a high volume of complex employee relations cases.
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $94,806.00 - $124,476.00Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Skills Required
- 4-6 years of relevant HR experience
- Experience handling complex employee relations issues and conducting investigations
- Thorough documentation of investigations and use of case management systems
- Experience training both virtually and in-person
- Experience managing accommodations under the ADA and state-level accommodation guidelines
- Knowledge of federal, state, and local labor laws
- Experience supporting multi-unit and multi-state/jurisdiction retail or restaurant operations
- Experience with HRIS (Workday) and payroll-related support
- Proficiency with Microsoft Word, Excel, PowerPoint, and Teams
- High School Diploma or Equivalent
- Bachelor's Degree
- Master's Degree
- SHRM-CP, SHRM-SCP, or PHR certification
What We Do
Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers. In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history. And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community. We’re committed to providing equal opportunities for success, removing obstacles and fostering a culture of diversity, inclusion and empowerment to ensure that Shake Shack continues to be a great place to work. That’s why we’re so proud to have earned 100% on Human Right Campaign’s 2025 Corporate Equality Index for LGBTQ-inclusive workplace policies and practices, a designation that highlights the core of our ethos here at Shake Shack. For a full list of available opportunities, visit: http://www.shakeshack.com/join-our-team/
