- Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items.
- Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and ensure issues are closed out.
- Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles.
- Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands-on coaching.
- Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership.
- Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability.
- Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption.
- Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements.
- Model a responsive, solutions-oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region.
- Perform other assignments to support the New York Region’s operational success.
- Strong verbal, written, and presentation skills.
- Decision Making, Critical Thinking & Problem Solving.
- Time Management and Organizational Skills.
- Adaptability
Additional Details:
Salary: $80-100K a year
$250/monthly car allowence
Shift Monday to Friday 7:30am-4:40pm
In person with 2 a week times traveling to other locations within the area.
Occasional statewide travel is required. Candidates may reside in Sullivan, Ulster, Orange, or Dutchess County.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Founded in 1950, Royal Coach serves the Westchester County, New York community with paratransit, school bus, and special education services. Seven years after being founded, Beniamino DiPaolo acquired the company and relocated Royal Coach to Yonkers. The company has grown to being one of the largest school contractors in Westchester County, with longstanding working relationships of over 40 years with the city of Yonkers, the Greenwich Japanese School and the Westchester County Department of Health.
Skills Required
- Field-based, hands-on operations leadership and direct ownership of field-level support
- Ability to travel regionally (twice weekly) and occasional statewide travel
- Strong verbal, written, and presentation skills
- Decision making, critical thinking, and problem solving skills
- Time management and organizational skills
- Adaptability
- Coordinate and track facilities-related needs and improvement projects
- Complete operational audits, reporting, data collection, and process documentation
- Implement and support rollout/adoption of new processes, tools, training, and routines
- Work in-person Monday to Friday shift (7:30am-4:40pm)
- Candidates may reside in Sullivan, Ulster, Orange, or Dutchess County
What We Do
Beacon Mobility is a family of transportation companies, united by a dedication to serving customers’ distinct needs. Across 27 brands in 25 states, its companies share a mission of putting people first. It uses connected technology to streamline operations and deliver tailored mobility solutions for school districts, special education programs, charter services, regional transit authorities, and non-emergency medical programs for children and adults.
