We have a fantastic opportunity for a Regional Operations Support Administrator to join our team in Shrewsbury.
In this role, you will be working with the Operational Management Team to support with the administration across the Patient Care west region.
This is a full time position working 40 hours per week across Monday to Friday, based at our office in Shrewsbury. This role is primarily working 09.00 - 17.30 but there is some flexibility available to suit to right candidate.
Role Responsibilities
- Directly responsible for the onboarding process of new starters and record keeping via the Bamboo System.
- Develop and maintain an interview booking calendar for each Operational Site within the WEST to relieve Operational Managers of scheduling interviews.
- Attend weekly calls with the Operational Managers of each contract to provide updates on onboarding progress/people file compliance for upcoming employees and identify barriers to progression.
- Take part in internal and external audit/inspection of services to providing evidence and information to support the process.
- Attend organised training events to maintain knowledge and skills necessary for the role.
- Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
- Seek advice and support from line manager where necessary.
- General office duties and other assistance should the need arise
Person Specification
- Good standard of general education
- Experience working within an administrative setting
- Knowledge of NEPT services is preferred
- Customer service or patient experience
- Ability to plan and prioritise your own workload
- Excellent written and verbal communication skills
- Self-motivated and able to work under your own initiative
What benefits can you expect?
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter)
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide. EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Skills Required
- Good standard of general education
- Experience working within an administrative setting
- Knowledge of NEPT services
- Customer service or patient experience
- Ability to plan and prioritize workload
- Excellent written and verbal communication skills
- Self-motivated and able to work independently
What We Do
EMED Group is a national healthcare logistics and specialist transport provider in the UK. The company is committed to improving community wellbeing by delivering safe, reliable, and compassionate health and care services. It operates through four dedicated divisions: Patient Care for non-emergency transport, Safe Care for mental health and secure transport, Community Care for local support, and Courier Services for pathology transport.
