Regional Operations Manager

Intelcom | Dragonfly 

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistics

Responsibilities:

• Growth at Station Level: Develop and implement strategies to drive growth and improve performance at individual stations.
• Execute FSA Expansion: Lead the expansion of Forward Sortation Area (FSA) initiatives across the region.
• Execute Budget Plans: Develop, manage, and execute budget plans to ensure financial targets are met.
• Cost Reduction at Station Level: Identify and implement cost reduction strategies to enhance operational efficiency.
• Procurement Compliance: Ensure all procurement activities comply with company policies and regulations.
• Identify health and safety opportunities and drive continuous improvement
• IDC Performance at Station Level: Monitor and enhance the performance of Independent Delivery Contractors (IDC) at each station.
• IDC Business Model Compliance: Ensure compliance with IDC business models and practices.
• IDC KPI Improvement: Drive improvement in key performance indicators (KPIs) for IDC operations.
• Maximize Station Productivity: Implement initiatives to maximize productivity and efficiency at each station.
• Execute MOP and Emerging Products: Manage the implementation of MOP (Methods of Procedure) and introduce emerging products and services.
• ROM Succession Planning: Develop and execute succession plans for Regional Operations Managers (ROM).
• SOP Performance: Ensure adherence to Standard Operating Procedures (SOP) across all stations.
• Daily, Weekly, Monthly Audit Compliance: Conduct regular audits to ensure compliance with operational standards and policies.
• Enhance Daily, Weekly, Monthly Programs: Continuously improve and enhance daily, weekly, and monthly operational programs.
• Cascade and Translate Core Values: Promote and instill company core values across all levels of station operations.
• Understand the Competition: Stay informed about competitive landscape and develop strategies to maintain a competitive edge.
• Ensure Station Cross-Training at All Levels: Implement cross-training programs to ensure staff versatility and preparedness.
• Proactively Think on Behalf of the Customer: Anticipate customer needs and ensure high levels of customer satisfaction.
• Be a Servant Leader: Lead by example, fostering a culture of support, engagement, and growth.
• Support and Engage in College Job Fairs: Represent the company at college job fairs to attract and recruit top talent.

Qualifications:

• Bachelor’s degree in Supply Chain, Operations Management, or a related field.
• Proven experience in operations management, preferably in a regional or multi-site capacity.
• Strong leadership and team management skills.
• Excellent strategic planning and execution abilities.
• Proficiency in budget management and cost control.
• Knowledge of procurement processes and compliance.
• Ability to analyze and improve KPIs.
• Strong understanding of SOPs and audit processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Wellness days 

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging. 

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.