Regional Operations Manager

Job Description:

Regional Operations Manager

North and Scotland

Hybrid – extensive travel throughout UK expected (Company car provided)

Permanent role

Salary - £60,000 (negotiable) & benefits package

Full Time – 37.5 hours

Closing date for applications – Thursday 2nd January 2025

We make health happen!

Are you ready to lead and grow with us? As part of our ambitious transformation and growth plans, we are expanding our network of Bupa Health Clinics. You will be accountable for owning and leading the operational planning and outcomes for the Bupa Health Clinics in the North and Scotland region. Your responsibilities will include developing the business and delivering a market-leading customer journey in your regional marketplace.

In this role, you will drive the achievement of regional financial, customer, quality, reputational, and regulatory goals. You will manage business relationships at the partner, corporate, and senior levels to support sustained business success.

As an inspirational leader, you will instil accountability and develop capability across your teams, ensuring they are motivated and equipped to achieve their best.

How you’ll help us make health happen:

• Strategic and Operational Delivery: Accountable for meeting the overall regional commercial goals and targets and supporting the centre managers to meet their own targets. Ensure the delivery on Bupa purpose and sustainability agenda. Own operational delivery for the region including driving the fulfilment of KPIs as specified for the region.

• Governance Risk and Compliance: Accountable for governance / regulatory requirements within the region - ensuring quality and compliance policies standards are used consistently, communicating regulatory changes down the line effectively.

• People Management: Guide, support, and coach Centre Managers in strategic management. Oversee Centre Manager plans / direction. Own the continued competence / compliance for immediate direct reports and ensure personal development and internal progression is championed. - Lead by example developing centre manager talent, setting the culture for the region and for an internal talent pipeline / succession path.

• Stakeholder Management: Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Partnerships, Corporate customers and other Bupa market units. Agree service delivery levels with key support functions in order to work effectively together in providing great customer service and commercial success in the region

Key Skills/Qualifications needed for this role:

• Strong operational experience which demonstrates an ability to lead a region or business area.
• Good level of commercial healthcare markets knowledge and experience.
• Experience of leading teams of a varied size and scale in terms of people, locations and environment Track record of creating, leading and developing high-performing teams / functions.
• Experience of working in a health care environment or an equivalent regulatory environment.
• Ideal candidate must be people orientated (essential).
• Ability to work well under pressure, juggling multiple priorities.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• Target bonus of 15% based on individual and company performance
• Company Car
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Bupa Place, Northern Region