Regional Operations Manager

Job Description

BGIS is seeking a Regional Operations Manager to join the team in, NJ and surrounding areas.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

Position is performed remotely; however, may require travel/driving to client locations for training, meetings and other in-person events.

People Leadership

• Manages a team of Technicians for the assigned region
• Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
• Ensures work is performed in accordance to all internal and external requirements
• Maintains current awareness and knowledge of all applicable regulations and requirements
• Provides technical support to Technicians

Operations Management

• Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
• Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
• Recommends and implements technologies to achieve greater efficiencies and productivity
• Maintains current awareness and ensures compliance with all applicable regulations and requirements
• Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading,work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
• Collaborates with Dispatch and CMMS teams for effective service delivery
• Investigates and resolves operational issues
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction

KNOWLEDGE & SKILLS

• 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
• Associate Degree or equivalent training
• In-depth knowledge of applicable regulatory requirements and maintains current awareness
• Technical expertise in one or more of skilled trades discipline - refrigeration, electrical, plumbing
• Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
• Skilled at managing a skilled trades operations and employees
• Ability to develop and implement processes and standard operating procedures
• Skilled at influencing, persuading and negotiating
• Computer proficiency

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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