Regional Operations Manager

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the role:

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an APAC Operations Manager. This is a full-time position based in India. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence, and best-in-class service for Amazon in every country across its diverse businesses.

Responsiblities:

The APAC Operations Manager will primarily lead the delivery of operational programs and processes related to platform, commercial/financial, and people functions. This vital role will work closely with the APAC Operations Director and Global Operations Lead to ensure OpenDoor is run efficiently and effectively and is commercially compliant. This also involves establishing processes and ways of working with internal stakeholders to deliver best practice in operations management.

Areas of focus include:

Financial Operations

• Ensure delivery of our key financial operations metrics related to media campaigns, driving improvements in financial health, controls, accuracy, and process compliance across all markets.
• Deliver consistent adoption of global standards, controls, and SOX requirements across APAC.

Process & Continuous Improvement

• Deliver the regional operational improvement roadmap, working with the APAC Operations Director to identify opportunities to simplify, standardise, automate, and scale operational processes.
• Ensure operational processes remain fit for purpose and aligned to evolving business and client requirements.
• Collaborate with regional and locale stakeholders to identify complex operational challenges requiring structural or process change.

Operational Excellence

• Monitor operational performance measures across APAC, including financial compliance, workflow adoption, bonus performance, and operational service quality.
• Participate in regional operational reviews, ensuring actions, risks, and opportunities are actively managed and resolved.
• Drive accountability for adherence to agreed operational standards, policies, and ways of working.
• Provide operational performance reporting and insights to APAC Operations Director on a regular basis and to a high degree of quality & accuracy.

Project Management

• Participate in global transformation programs, operational initiatives, and platform deployments on behalf of APAC.
• Coordinate cross-market delivery of operational change programs and process improvements.
• Ensure project outcomes are effectively embedded into business-as-usual operations.

Operating Model Effectiveness

• Implement consistent onboarding, role clarity, and operational standards across markets.
• Build strong relationships with regional stakeholders to ensure operations remain aligned to business needs while maintaining global consistency.

Qualifications:

• Good experience in media, business operations, financial operations, or operational roles.
• Very strong understanding of media agency functions, delivery models, and financial processes.
• Proven track record of delivering operational improvement, transformation, and organisational change.
• Experience implementing governance frameworks, controls, and performance management processes.
• Strong stakeholder management skills, with the ability to influence and challenge colleagues.
• Excellent project and program management capabilities.
• Outstanding communication, relationship-building, and problem-solving skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

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