Regional Operations Manager

The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Director and works closely with sub-contractors and clients, and support teams to ensure smooth daily operations, strong administration, and high‑quality service.

Key Responsibilities

• Manage day‑to‑day operational requirements.
• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor performance using reactive and PPM systems to maintain service quality.
• Provide on‑site support during staff absence, performance issues, or business‑critical needs.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out‑of‑hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with sub-contractors and clients.
• Support with internal and client reports (monthly, quarterly, annual).
• Take minutes during internal and client meetings when required.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super‑user for systems.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.

Accountabilities

• Reports directly to the Account Director.
• May oversee Contract Support, Helpdesk staff, sub-contractors and engineers.
• No direct budget ownership, but financial awareness is required.

Essential Requirements

• Technical background in electrical or mechanical engineering.
• Management of sub-contractors.
• GCSE-level English and Maths.
• Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.
• Strong verbal and written communication skills.
• Customer-focused with a professional approach.
• Able to work calmly and effectively under pressure.
• Strong attention to detail and task completion.

Desirable Requirements

• A-Level, HNC/HND, or degree-level qualifications.
• Previous experience leading a team.
• Awareness of Building Services or engineering environments.