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Regional Operations Manager – PFI Sector
Position Overview
The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.
Key Responsibilities
Operational Management
Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements. Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.
Contract Compliance & Performance
Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio. Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors. Prepare regular performance reports demonstrating achievement against availability and performance metrics.
Financial Management
Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards. Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio. Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.
Client & Stakeholder Relationship Management
Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients. Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.
Team Leadership & Development
Lead, mentor, and develop site-based facilities managers and operational teams across the region. Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements. Foster a culture of service excellence, innovation, and continuous improvement.
Health, Safety & Compliance
Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector-specific standards (particularly in healthcare and education environments). Coordinate statutory inspections, audits, and remedial programs.
Lifecycle & Capital Planning
Maintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery. Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term. Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.
Risk Management & Business Continuity
Identify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities. Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.
Qualifications & Experience
Essential:
Significant facilities management experience within PFI, PPP, or long-term complex contracts
Proven track record managing multiple sites and substantial operational budgets
Deep understanding of output-based specifications and payment mechanisms
Strong commercial acumen with P&L management experience
Excellent stakeholder management skills, particularly with public sector clients
Thorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworks
Desirable:
IWFM (Institute of Workplace and Facilities Management) qualification or equivalent
Experience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation)
Understanding of SPV governance structures and project finance principles
IOSH or NEBOSH health and safety qualification
Experience with major PFI contractors or FM service providers
Key Competencies
Strategic thinking and operational planning | Financial acumen and commercial awareness | Leadership and people development | Client relationship management | Problem-solving and decision-making under pressure | Stakeholder engagement and influencing | Contract and compliance expertise | Change management and continuous improvement
Travel Requirements
Regional travel required to cover assigned portfolio of PFI sites, with occasional national travel for corporate meetings and training.
Location:
Remote –Cheshire, GBR, Manchester,GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Skills Required
- Degree-level education or at least five years of relevant experience
- Knowledge of the mechanical and electrical engineering maintenance sector
- Proven experience managing performance against KPIs within a regional business unit
- Knowledge of logistical and operational planning
- Experience driving change and organizational transformation
- Industry-relevant qualifications
- Formal Hard FM qualification, NEBOSH certification, or IOSH Managing Safely certification
- Extensive facilities management experience at a comparable level
- Excellent customer service experience
- Customer Services qualification or equivalent
- Competent working knowledge of M&E or Fabric disciplines
- Computer literacy with Word, Excel, and Outlook
JLL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JLL and has not been reviewed or approved by JLL.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, vision, life, disability, FSA options, and mental health support. The package is frequently characterized as “great” or “good,” reinforcing its perceived robustness.
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Retirement Support — Retirement benefits include a 401(k) with a strong employer match and access to related savings options such as a Roth 401(k). The presence of an employee stock purchase program and charitable matching further supports long-term financial value.
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Leave & Time Off Breadth — Time-off benefits include paid holidays and PTO that is often described as generous and flexible, alongside bereavement and military leave. Remote/hybrid flexibility is also part of the total rewards picture, increasing perceived overall value.
JLL Insights
What We Do
We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.
