At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Regional Operations & Account Manager works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Operations & Account Manager will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets.
Location: Must reside in Georgia, North Carolina, or South Carolina
What you’ll do:
Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts
Implement new business operations
Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
Act as a main point of contact for Clients, when issues related to their program arise
Provide ongoing, day-to-day service support to client personnel
Present annual plan reviews and work in a consultative manner with key Clients
Analyze data to identify areas for improvement
Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
Educate Clients on STAT Courier procedures and services
Lead and manage a team of drivers and staff, providing guidance and support
Interview, hire, and manage drivers in multiple regions
Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
Provide executive updates/reports to the Director, as required
Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
Uphold all STAT Courier Corporate values
Adhere to and follow all STAT Courier policies and procedures at all times
Ensure compliance with all relevant laws and regulatory regulations
Ability to drive a route when necessary
Travel throughout assigned region
What you’ll need:
Experience, Education & Certifications:
High School Diploma or G.E.D.
Bachelor’s degree or equivalent work experience
Minimum of 2 years’ experience in Account Management preferably in a regional capacity
5+ years of experience in a role with budgetary responsibilities
5+ years of previous leadership or supervisory experience or related experience
Valid US Driver’s License
Skills:
Experience in developing, promoting and building key relationships with all key stakeholders
Ability to maintain high level of confidentiality
Knowledge of cost analysis and budgets
Detail oriented and ethical
Exemplary interpersonal and communication skills
Moderate to advanced computer skills
Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
Works independently and demonstrates effective problem-solving skills
Demonstrate leadership skills, including but not limited to delegating, planning and coaching
Ability to handle questions and resolve issues in a constructive manner
Adaptability to learn new systems
Even better if you have...
Prior courier or transportation experience is a plus
Understanding of Lean Principals is a plus
Prior project or contract management experience preferred
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $85,000
Salary Max: $100,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture.
What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
