The Role
Oversees regional retail store operations, profitability, KPIs, compliance, and customer satisfaction. Manages area managers and store teams, coaches sales performance, supports expansion, analyzes business data, implements marketing strategies, develops employees, and coordinates cross-functional improvement initiatives. Requires regular visits across the Southern region.
Summary Generated by Built In
Role Overview:
The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.
Key Responsibilities:
- Achieve operational objectives.
- Drive KPIs & profitability.
- Work closely with area managers to ensure smooth operations.
- Coach sales teams to enhance business performance.
- Support store expansion plans.
- Conduct business analysis & prepare presentations.
- Manage and develop people effectively.
- Liaise with key departments for business improvement strategies.
- Implement strategic marketing plans.
- Conduct regular store visits across the region.
Requirements
- Flexibility to adapt to changes in business operations.
- Strong leadership and decision-making ability.
- Motivated self-starter with the ability to work independently and collaboratively.
- Resourceful and solutions-oriented.
- Excellent project management skills with the ability to multi-task.
- Strong written and verbal communication skills.
- Proficiency in analyzing and synthesizing data.
- Strong business acumen with a solid understanding of retail KPIs.
- Experience overseeing approximately 35 or more retail outlets is highly preferred.
Skills Required
- Flexibility to adapt to changes in business operations
- Strong leadership and decision-making ability
- Ability to work independently and collaboratively
- Resourceful and solutions-oriented approach
- Strong project management and multitasking skills
- Strong written and verbal communication skills
- Proficiency in analyzing and synthesizing data
- Strong business acumen and understanding of retail KPIs
- Experience overseeing approximately 35 or more retail outlets
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The Company
What We Do
MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.
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