The Role
Lead and oversee regional field operations for utility locating across multiple states. Ensure managers follow company and CGA guidelines, manage ticket flow and supplies, train and support field teams, handle escalations, attend customer and field meetings, and report issues to the Director. Requires extensive travel and physical fieldwork.
Summary Generated by Built In
The Regional Operations Manager will be responsible for performing the following duties:
- Ensure State/Area Managers are complying with Stake Center expectations
- Assist with training company expectations to Management
- Assist with training SCL Area Manager Guidelines to Management
- Ensure SCL AMG are being followed day to day
- Assist with updating prints to Area Managers as needed
- Interact daily with Stake Center Corporate Departments as needed
- Interact daily with field management of customers
- Attend field meetings with locators
- Interact daily with any escalation contractor or homeowner issues
- Manage daily ticket flow, view late tickets and ensure protocol is followed with Managers
- Assist with relocating techs, daily- for ticket completion
- Ensure that paint & supplies are ordered and stocked in each area
- Report up to the Director any field concerns (ex: late tickets per area)
- Ensure management is training locators based on CGA guidelines
- Interact with office admin. on daily ticket calls, issues, etc.
- Report up to the Director any print discrepancies
- Report up to the Director if disciplinary measures need to be taken.
- Attend customer field calls monthly
QUALIFICATIONS
- Worded as a State/Area Manager for minimum 3 years
- 10 years utility locating experience
- Understands production and fiber locating business
- Understands CGA locating guidelines
- Specialized skills training/certification may be required.
- Ability to accept responsibility and account for his/her actions
- Dependable and trustworthy
- Strong verbal and written communication skills
- Ability to look beyond the standard solutions
- Ability to perform work accurately and thoroughly
REQUIREMENTS
- Must travel 75% of time and
- Position requires a flexible schedule to include Holidays and weekends.
- Must be able to handle multiple tasks over a wide spread area
- Must be able to make efficient & quick decisions in short time period
- Proficient with email, excel and reporting structures
WORK ENVIRONMENT
- Ability to lift and carry up to 75 pounds in a physical environment
- Ability to stand and walk for periods of time up and exceeding 60 minutes
- Regular exposure to factors such as temperatures extremes and variety of terrains
- Ability to walk all types of terrain (grass, ditches, wooded areas, gravel, etc.) in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions (rain, snow, cold, heat, etc.)
Skills Required
- Minimum 3 years experience as a State/Area Manager
- 10 years utility locating experience
- Understanding of production and fiber locating business
- Understanding of CGA locating guidelines
- Specialized skills training/certification may be required
- Ability to accept responsibility and account for actions
- Dependable and trustworthy
- Strong verbal and written communication skills
- Ability to look beyond standard solutions
- Ability to perform work accurately and thoroughly
- Must travel 75% of the time
- Flexible schedule including holidays and weekends
- Ability to handle multiple tasks over a wide geographic area
- Ability to make efficient and quick decisions under time pressure
- Proficient with email, Excel and reporting structures
- Ability to lift and carry up to 75 pounds
- Ability to stand and walk for periods exceeding 60 minutes
- Regular exposure to temperature extremes and varied terrains
- Ability to walk all types of terrain in construction zones and varied weather conditions
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Stake Center Locating is a market leader in underground utility locating services, specializing in high-risk infrastructure and fiber optic network locating. The company provides accurate subsurface mapping for construction and excavation projects to ensure safety and legal compliance. Founded in 1998, it helps contractors, developers, and municipal projects prevent damages during excavation.
