Supply Ops Lead, Regional Operations Africa

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Supply Ops Lead, Regional Operations (Africa) you will work as a goalkeeper of the main operational metrics (Active couriers, new couriers, courier retention, funnel conversion…). This role will require a mix of analytical skills, operations, stakeholder management, and creativity to tackle different challenges. We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Define and implement regional processes for courier acquisition, courier funnel optimization, courier onboarding excellence, newbies quality, retention and many more.
• Scale up processes to the whole region while ensuring the right balance between localisation and centralisation. Ensure our supply is balanced, operating each lever available in a controlled and data-driven way.
• Monitor and track the metrics on a weekly basis and together with each of the country Head of Operations come up with plans to address opportunities. 
• You will combine advanced analytical data insights with business understanding and market knowledge.
• Travel often to gain insights into local realities, build relationships with the local operations team, and understand the local challenges firsthand.
• Collaborate with teams across all levels to ensure we deliver the best product for each country.
• Report directly to Operations Director of Africa.

WHAT YOU WILL BRING TO THE RIDE

• 4+ years experience; background in high-growth tech startups, operations, marketplaces, consulting or similar industries is a plus.
• Bachelor’s degree in Business, Operations, Engineering, Statistics or related field. 
• Excellent analytical and problem-solving skills. Proficiency in SQL and Excel is a must.
• Fluency in English.
• Willing to travel to exciting African countries. 
• Experience managing stakeholders in a matrix organization, or deploying projects across multiple countries, is a plus.

Willing to travel to exciting African countries.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!