Regional Operations Director - Southeast

Regional Operations Director – SGA Dental Partners

SGA Dental Partners is growing, and we’re looking for an experienced Regional Operations Director to lead our specialty region located in the Southeast. We are seeking a candidate in FL, GA, SC, or NC area. This is a hybrid/remote role, per the requirement of high travel to support practices for in person leadership engagement.

The Regional Operations Director position is responsible for overseeing the overall management of the specialty division across SGA serving as the full P&L leader with primary accountability for achieving the operational performance and strategic growth objectives for the region.  The position is responsible for financial management, risk management, quality assurance compliance, patient care management, and teammate management.  The Regional Director provides leadership and direction to assure safe, efficient, patient care and positive practice culture.

Essential Responsibilities:

• Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication.

• Drives change: Trust based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region.

• Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems

• Oversee design and construction of new units and unit expansions/renovations

• Oversee the transitional process of new acquisitions either within or outside the division or the region.

• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums

• Field engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices. 

• Understand and follow SGA Dental Partners patient and employment policies and procedures

• Moderate to heavy travel

Financial Management

• Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies

• Review, authorize and monitor expenditure reports in accordance with company policy and procedure

• Prepare and submit exceptions to budgetary compliance

• Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards

• Review payroll reports for compliance to company and regulatory agency policies

• Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region

Risk Management/Quality Assurance Compliance 

• Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements

• Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)

• Coordinate internal audit visits, data collection and reporting per company policy

• Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit.

• Ensure compliance with state Worker Compensation and OSHA safety training requirements

• Oversee quality assurance activities (timely reporting, follow-up, distribution)

• Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)

Teammate Management 

• Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations.

• Plan, organize and supervise all support staff to ensure high-quality, cost-effective patient care.

• Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding.

• Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines

• Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc.

• Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals.

• Conduct regular staff meetings with Office Managers or other program facilitators as necessary

• Assumes and executes additional responsibilities as assigned.

Knowledge/Skills/Abilities:

• Excellent relationship-building and influencing skills with an ability to collaborate cross-functionally.

• Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities.

• Design and review the assigned area’s operations budget.

• Possess a strong work ethic, communicating in a timely manner with patients, and had a high interest to learn and exceed expectations in a growing business.

• Strong executor with a strategic mindset.

• Demonstrated excellence in troubleshooting and problem-solving.

• Excellent verbal and written communication skills.

• Proven ability to build effective relationships with internal and external stakeholders.

• Demonstrated ability to handle multiple tasks and ability to work both independently and as part of a team.

• Willingness and ability to travel as needed.

• Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable.

• Excellent time management skills with a proven ability to meet deadlines.

• Proficient with Microsoft Office Suite or related software.

Education/ Experience

• Bachelor’s degree in business or a relevant field is required, an advanced degree is a plus.

• 3-5 years of multi-unit healthcare experience, or consulting background.

Benefits We Offer: 

• Paid Holidays and Paid Time Off (PTO)

• 401(k) Retirement Plan Health and Vision Insurance 

• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program 

• Supplemental Coverage (Disability, Critical Illness, Accident) 

• Career Growth and Development Opportunities 

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.