Regional Operations & Account Manager

Our client is a Mexican company with 30 years of experience in development. Stands out as the leading company in software solutions for Human Resources, Payroll, and Attendance Control. With a track record spanning over three decades, they provide services to an impressive array of over 1,150 companies, including 48 renowned Fortune 500 and 40 Fortune Global 500 companies.

Their reach extends nationwide presence with 4.4 million benefited employees with clients in different countries such as Japan, China, and the USA., making a significant impact in multiple industries and collaborating with companies in 15 countries worldwide. Founded in 1991, our client has been a pioneer in the human resources solutions industry and has established its presence in Mexico and Latin America as a benchmark for innovation and excellence in the field of human resources and payroll management. Now, they offer an exciting job opportunity that could be the next step in your career."

By having automated processes, the company adds value to different companies, making them more profitable, and above all, in compliance with the law.

Our client creates technology innovation focused on solutions to manage employees, attendance, and payroll calculations in compliance with legal requirements

We are currently searching for a Regional Operations & Account Manager:

We are seeking a Regional Operations & Account Manager to lead the organizational administration and strategic growth of our corporate client portfolio. This is a high-impact role that combines Organizational Governance with a sophisticated Farming approach. Your primary mission is to ensure the administrative health of our regional offices while proactively managing and expanding relationships with high-scale corporate accounts through executive presence and commercial tenacity.

Responsibilities

• Strategic Account Farming: Proactively manage, protect, and grow long-standing corporate accounts, identifying upselling and cross-selling opportunities through high-level relationship management.
• Organizational Administration: Lead the administrative governance of the regional office, ensuring that all operational, financial, and back-office processes are optimized and aligned with corporate standards.
• Stakeholder Management: Act as the primary strategic liaison between the organization and corporate clients, resolving complex operational issues and ensuring service excellence.
• Team Leadership & Mentoring: Direct and develop a team of 4 professionals, fostering a culture of accountability, commercial sharpness, and administrative precision.
• Regional Reporting & Oversight: Coordinate resources, activities, and executive reports to provide full visibility into the regional office's performance and client health.
• Travel & On-site Governance: Conduct frequent travel (10-15 times per year) to perform on-site audits, client reviews, and relationship-strengthening sessions.

Requirements

• Education: Bachelor’s degree (Graduated) in Business Administration, Finance, or a related field. An MBA is a plus.
• Account Management Expertise: Minimum of 5 years in Strategic Farming or Managing High-Profile Corporate Accounts. Experience in technology services is required, with a strong preference for candidates with a background in human resources solutions (e.g., Payroll, HCM, Staffing, or Outsourcing).
• Leadership Experience: At least 5 years of proven experience leading administrative or operational teams with a focus on organizational performance.
• Commercial Acumen: Strong ability to negotiate, influence, and execute retention strategies for complex, large-scale contracts.
• Administrative Governance: Solid background in back-office management, P&L oversight, and organizational process improvement.

Languages

• Advanced Oral English.
• Native Spanish.

Work Model & Residence:

• Option A (Querétaro): If you reside in Querétaro, the model is Remote with frequent travel for client visits and regional office audits.
• Option B (Other Cities): If you reside in Tijuana, Mexicali, Hermosillo, Monterrey, Reynosa, Juárez, or San Luis Potosí, the model is 100% On-site at the local regional office with frequent client visits.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

• Education: Bachelor’s degree (Graduated) in Business Administration, Finance, or a related field. An MBA is a plus.
• Account Management Expertise: Minimum of 5 years in Strategic Farming or Managing High-Profile Corporate Accounts. Experience in technology services is required, with a strong preference for candidates with a background in human resources solutions (e.g., Payroll, HCM, Staffing, or Outsourcing).
• Leadership Experience: At least 5 years of proven experience leading administrative or operational teams with a focus on organizational performance.
• Commercial Acumen: Strong ability to negotiate, influence, and execute retention strategies for complex, large-scale contracts.
• Administrative Governance: Solid background in back-office management, P&L oversight, and organizational process improvement.