Regional Mentor - Ntcheu

What you will be expected to do

• Steer the new Agent onboarding post Area Business Manager scout session and recruitment. 
• Design and facilitate onboarding and refresher training programs for field Agents. 
• Develop practical learning modules focused on Direct Sales, EasyBuy product Knowledge, Objection Handling, Collections Management, Customer Service, and Portfolio Health. 
• Guide "train-the-trainer" programs for the Area Mentors and Cluster Leaders. Conduct field-based coaching and side-by-side mentorship sessions for the Agents at the cluster level to model best practices, pitches, and live demos as per Agent skill level.

• Train and coach agents on behaviors that drive early repayment and improve collection scores: customer screening, expectation setting, credible relationship-building, and follow-up payment.
• Localize training materials to zone-relevant languages, customer profiles, and market landscape.
• Update slide decks, playbooks, quick-reference guides, and demo scripts as per changes/New products, processes, and pricing. 
• Create short video tutorials and WhatsApp-ready microlearning content for remote teams and just-in-time learning for the field team 
  

• Mentor Agents to achieve monthly sales productivity targets 
• Develop performance improvement plans for underperforming agents 
• Facilitate roleplays, field simulations, and practical demonstrations. 
• Work with regional teams to improve conversion rates and activation quality. 
  

• Train Agents on portfolio risk management and repayment behavior monitoring 
• Build capacity around collections discipline, delinquency reduction, customer follow-up, and recovery processes. 
• Coach Agents on balancing strong sales growth with healthy portfolio quality. 
• Monitor repayment trends and identify learning gaps affecting collections performance. 
• Build agents' comprehension of the repossession process and customer recovery protocols, with emphasis on dignity and community reputation 
  

• Equip Agents with strong engagement and complaint-resolution skills. Train teams on creating a positive customer experience throughout the Easy Buy lifecycle. 
• Contribute to customer retention initiatives through service quality improvement alongside the After-Sales Teams.
• Advocate for ethical selling and responsible customer onboarding practices.
  

• Track training effectiveness using KPIs and operational performance metrics. Interpret and act on reports covering Sales Productivity, Repayment Performance, Customer Retention, and Agent Attrition Trends. 
• Prepare training impact reports for the Regional Sales teams. Recommend interventions based on field performance insights.
  

You might be a strong candidate if you have/are

• Have a Degree in humanities,business or any related field.
• Possess either 2+ years in Learning & Development, Sales Training, or Field Coaching in solar, electronics, telecoms, or FMCG; 
• Have 3+ years selling these products with a track record of mentoring or training peers. Strong candidates often have a blend of both. 
• Possess strong technical grasp of Solar Home Systems, inverters, batteries, and basic electrical concepts 
• Demonstrate proven sales background, you've carried a target, and can teach others how to sell 
• Have experience training non-technical audiences: agents, dealers, micro-entrepreneurs. 
• Are willing to travel 80%+ across the region for hands-on and face-to-face training sessions 
• Are fluent in English + [relevant local languages] 
• Demonstrate comprehension of graphic design, video editing, or the ability to use advanced content authoring tools are advantages. 
• Are able to deliver engaging training using adult learning methods. Manages group dynamics, energy, and effective knowledge transfer.
• Can design practical, field-based learning content. Uses tools such as Articulate, Captivate, H5P, PowerPoint, Google Slides, and Canva. Builds sales, product knowledge, and portfolio management capability.
• Are able to provide performance coaching to improve outcomes. Uses sales and field data to guide training focus. Applies practical tools like WhatsApp Business, LMS platforms, and operational apps.
  

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.