Chewy Vet Care's mission is to be the most trusted and convenient destination for pet parents and partners everywhere! We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. The Chewy Healthcare team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
As part of this mission, we are hiring a Regional Medical Equipment Manager to help us scale a connected, detailed omnichannel customer experience for clients of our Chewy Vet Care practices. The Regional Medical Equipment Manager is responsible for the oversight, training, maintenance, and support of all veterinary medical equipment across current and future practice locations. This position ensures that all diagnostic, surgical, monitoring, and treatment equipment is functional, compliant, safe, and used accurately by care teams. The manager plays a vital role in supporting practice operations, leading preventive maintenance efforts, vendor coordination, and providing on-site and virtual support across veterinary practices!
What You'll Do:
- Lead all aspects of equipment management and maintenance lifecycle from installation to decommissioning.
- Schedule and track training for Team Members on equipment; ensure as-needed training, maintenance, diagnostics, and minor repairs occur.
- Help build maintain service records, manuals, warranties, and calibration logs.
- Tag, inventory, and track equipment in centralized databases.
- Coordinate external vendor support for servicing, parts, or calibration.
- Inventory & Asset Management: maintain current inventory list across all practice locations.
- Forecast and request new equipment or replacement parts across multiple locations.
- Reduce downtime to operations due to medical equipment.
- Contribute to capital planning and budgeting discussions for equipment upgrades.
- Build and lead preventive maintenance programs.
- Develop and support standardization of clinical tools and equipment across locations.
- Participate in new practice buildouts supporting equipment installation and equipment expansions in existing locations.
- Serve as liaison between practice operations, support teams, and vendors with medical equipment and servicing.
- Build performance KPI's for the medical equipment performance and track to those metrics on an ongoing basis to achieve best in practice team KPI's.
What You'll Need:
- AA/BA/BS degree in Business, Engineering, Leadership or equivalent experience (3+ years of Facilities/Maintenance Leadership roles)
- 3+ years' experience functional experience in implementing process changes and managing large complex projects
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Perform gap analysis between physical processes and future operations needs and have the ability to vet project requests and prioritize them accordingly
- Identify and recommend operations improvement opportunities to meet ever growing business requirements
- Influential leadership skills and entrepreneurial spirit.
- Demonstrate initiative, accountability, and professionalism.
- Customer service attitude focused on exceeding expectations and delivering value to end-users.
- Excellent communication, presentation, interpersonal, and critical thinking skills.
- Ability to manage and schedule domestic travel arrangements independently.
- Willingness to travel up to 80% nationwide.
Bonus if you:
- Registered, Licensed or Certified Veterinary Technician.
- Experience leading operations for a multi-site veterinary group OR human health clinic
- Strong understanding of the overall pet care industry and recent trends
- In depth experience and understanding of the veterinary profession in the US
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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