Regional Manager

William Douglas Management is seeking a Regional Community Association Manager to join our incredibly talented team in Charlotte NC. The Regional Manager is responsible for the management of a portfolio of communities, oversees all property operations in the portfolio, including the financial performance of each community, ensuring an optimal return to owners and investors. This is a leadership role and requires someone with a strong sense of business and financial acumen. The Regional Manager will be responsible for setting performance goals, managing budgets, and executing marketing strategies, all while maintaining a collaborative and productive work environment

The Regional Manager reports directly to the Regional Director of the region. The ideal candidate will have strong leadership skills, a proven track record of driving sales, improving operational efficiency, and fostering high-performing teams. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards.

Essential Duties and Responsibilities, include but are not limited to:

• Ongoing review and analysis of each property’s performance metrics based on the Key Performance Indicators (KPI’s) to ensure alignment with the business plan and goals.
• Conduct check-ins with team members and maintain an open-door policy.
• Proactively contact 3-5 Board Members monthly; assist in client/owner relationships by conducting property tours, providing updates and information about the property performance, and responding to boards as needed.
• Attend occasional evening board and annual meetings.
• Proactively conduct site inspections.
• Review meeting minutes, budgets and financials with Community Managers.
• Ensure follow-up on vendor verification.
• Assist with due diligence of new acquisitions, dispositions, and third-party management transitions.
• Review contract renewals and proactively communicate with boards.
• Leverage client satisfaction scores to identify ways to continually improve client experience.
• Review invoicing to ensure prompt payment.
• Manage expenditures, PTO, and ensure timely invoice payments..
• Organize Community Manager meetings and new hire training.
• Support Community Manager and respond to highly sensitive board or resident requests/concerns in a timely, professional manner.
• Recognize team achievements and manage change requests.
• Train, empower, and motivate team through team building activities, 1 on 1 meetings with Community Managers, continuous support and training, and providing feedback as needed.
• Partner with learning and development to organize vendor learning presentations.
• Work with Community Managers to address performance concerns promptly, as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

There will be some travel to attend meetings. The employee will need to tour properties periodically.

Qualifications:

• 3-5 years of demonstrated experience in a similar role and/or as Community Manager.
• High School diploma required; college degree preferred.
• Must have a strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Must be proficient and have a working knowledge of Microsoft Office Suite.
• Must have a valid Driver’s license.
• Employees are sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.
• Must have the ability to react and address all emergency situations in a timely manner.
• Excellent written and verbal communication skills
• Knowledge of CINC is a plus

We offer competitive salary and comprehensive benefits package which includes health, dental, and vision insurance, disability, health spending account, life insurance, paid time off, holidays, and 401K.

Equal opportunity employer.