The Role
Lead regional field operations and personnel, ensure service delivery and client satisfaction, recruit and manage subcontractors, develop territory business plans, grow relationships with insurance carriers, and represent the company at industry events.
Summary Generated by Built In
Regional Manager
Field Operations & Business Development
Location: Assigned U.S. Region overseeing Territories (Remote/Field-Based)
Travel: Approximately 25%
Employment Type: Full-Time, Exempt
Lead Operations. Grow Relationships. Drive Results.
Hancock Claims Consultants is seeking to fill the position of Regional Manager to oversee field operations while growing strategic relationships with insurance carriers and clients throughout an assigned region in the United States, overseeing a group of territories.
This is an outstanding opportunity for a motivated leader who enjoys balancing operational excellence with business development. You'll lead field personnel, strengthen customer relationships, expand territory resources, and help drive continued company growth.
If you're a relationship builder, strategic thinker, and experienced leader with a background in property claims, we'd love to hear from you.
What You'll Do
Operations Leadership
We're Looking For
Required Qualifications
What Makes You Successful
Physical & Travel Requirements
This is a primarily remote, field-based position requiring regular travel throughout the assigned region to support employees, independent field inspectors, and client relationships. Attendance at industry conferences, trade shows, and other business events may also be required. Approximately 25% travel is expected.
Why Join Hancock?
At Hancock Claims Consultants, you'll join a high-growth organization where your efforts directly impact company success.
We offer:
Apply today and help us deliver excellence across every territory.
Field Operations & Business Development
Location: Assigned U.S. Region overseeing Territories (Remote/Field-Based)
Travel: Approximately 25%
Employment Type: Full-Time, Exempt
Lead Operations. Grow Relationships. Drive Results.
Hancock Claims Consultants is seeking to fill the position of Regional Manager to oversee field operations while growing strategic relationships with insurance carriers and clients throughout an assigned region in the United States, overseeing a group of territories.
This is an outstanding opportunity for a motivated leader who enjoys balancing operational excellence with business development. You'll lead field personnel, strengthen customer relationships, expand territory resources, and help drive continued company growth.
If you're a relationship builder, strategic thinker, and experienced leader with a background in property claims, we'd love to hear from you.
What You'll Do
Operations Leadership
- Lead and develop field operations personnel within your assigned region.
- Ensure exceptional service delivery and customer satisfaction.
- Resolve customer concerns and operational escalations.
- Partner with internal departments to ensure inspections are completed on time and meet client expectations.
- Recruit and expand subcontractor resources to support territory growth.
- Build and maintain strong relationships with insurance carriers and clients.
- Identify and develop new business opportunities.
- Conduct regular meetings with field leadership to improve service quality.
- Develop territory business plans and growth strategies.
- Represent Hancock at trade shows, conferences, and industry events.
We're Looking For
Required Qualifications
- 5+ years of experience in property claims, or a related industry.
- 2+ years of leadership or management experience.
- Strong customer relationship management and business development skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Microsoft Office; Salesforce experience preferred.
- Strong organizational, problem-solving, and leadership abilities.
- HAAG Certification (preferred).
- Rope & Harness Certification (preferred).
- Experience working with independent contractors and field inspection teams.
What Makes You Successful
- Customer-first mindset
- Proven leadership abilities
- Strong business acumen
- Strategic problem-solving skills
- Ability to build long-term client relationships
- Self-motivated and results-oriented
- Comfortable working independently while collaborating across departments
Physical & Travel Requirements
This is a primarily remote, field-based position requiring regular travel throughout the assigned region to support employees, independent field inspectors, and client relationships. Attendance at industry conferences, trade shows, and other business events may also be required. Approximately 25% travel is expected.
Why Join Hancock?
At Hancock Claims Consultants, you'll join a high-growth organization where your efforts directly impact company success.
We offer:
- Competitive Base Salary
- Performance-Based Bonus Structure
- Medical, Dental & Vision Insurance
- Company-paid Dental & Vision (Employee Only)
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- 401(k) with Company Match
- Paid Time Off
- Professional Development Opportunities
- Career Growth with an Industry Leader
Apply today and help us deliver excellence across every territory.
Skills Required
- 5+ years of experience in property claims or a related industry.
- 2+ years of leadership or management experience.
- Strong customer relationship management and business development skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Microsoft Office.
- Strong organizational, problem-solving, and leadership abilities.
- Experience working with independent contractors and field inspection teams.
- Salesforce experience.
- HAAG Certification.
- Rope & Harness Certification.
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The Company
What We Do
Hancock Claims Consultants is a trusted leader in property insurance claims support with over 20 years of experience, providing fast, accurate, and affordable claims lifecycle services from inspections to repair.
