Regional Manager
The Regional Manager will oversee the management of all salon locations, each managed by a Salon Manager. This role is responsible for maintaining high customer service standards, continued development of staff and leading the Salon Managers to achieve performance goals of their individual shops. The Regional Manager will report directly to the Operation manager and collaborate closely with each Salon Manager.
Hours: 4 hrs expected weekly
Pay: $30-35/hour + 3% commission
Job Description
- Facilitates new inventory items getting added to Mango Mint via admin
- Makes staff aware of new products via Basecamp
- Trigger physical inventory checks by shop manager when issues are found
- Meets with shop managers bi-weekly
- Facilitates manager meetings bi monthly
- Helps plan staff meetings with shop manager
- Facilitates company wide team meetings
- Collaborates quarterly schedules from shop managers and then edits master schedule to post out to staff
- Assists shop manager in the creation of new staff profiles & implementing new schedules as needed (add them to basecamp, hit hire on bamboo, set up appropriate permissions on salon software)
- Addresses all team issues with the support of the operations manager (adds issues to agendas to workshop)
- Has awareness and understanding of yearly education calendar to lead team effectively (created by Education Manager+Ops Manager)
- Ensures that admin, apprentice and shadow shift issues or changes are communicated to managers
- Is on call for shop emergencies in support of shop managers and when shop manager is away
- Facilitates annual reviews for managers
- Participates when needed and ensures completion of reviews for all staff
- Facilitates backbar orders(receives product requests from shop managers and then compiles and sends to West Coast liaison)
- Ensure that promos are inventoried, prices are accurate, stock is correct, ensure that staff are aware of any new products or promos
- Plans Christmas party & summer outing
Skills Required
- Manage multiple salon locations and lead Salon Managers
- Maintain high customer service standards and drive staff development
- Facilitate inventory processes and trigger physical inventory checks when issues arise
- Proficiency with Mango Mint, Basecamp, Bamboo, and salon software
- Coordinate and edit master schedules based on shop manager input
- Plan and facilitate manager meetings, staff meetings, and company-wide meetings
- Conduct annual reviews for managers and participate in staff reviews
- On-call availability for shop emergencies and support when shop manager is away
- Create new staff profiles, set permissions, and assist onboarding in HR/salon systems
- Ensure promos, pricing, and stock accuracy and communicate new products/promos to staff
- Flexible availability approximately 4 hours weekly plus on-call responsibilities
What We Do
The Refinery House is a community-driven health and beauty collective based in Chilliwack and Abbotsford, BC. It operates as a hair salon and aesthetics studio, offering beauty treatments, midwifery, and counselling services. Additionally, it is a certified Private Training Institute, providing professional education through programs like the Basic Hair Design Program to help aspiring stylists successfully enter the professional hair industry.
