The Role
Lead and manage multiple branch offices and Business Development Managers across a region to achieve financial targets, ensure compliance, drive business development, monitor performance metrics, and oversee staffing, succession planning, and customer relationship escalation.
Summary Generated by Built In
SUMMARY/OBJECTIVE:
Northern Bank is a leading financial institution dedicated to providing exceptional banking services to our valued customers. With a strong commitment to excellence and a focus on community engagement, we have established a solid reputation in the financial industry. Our primary mission is to empower and support businesses in their growth journeys. With a deep commitment to fostering economic development and entrepreneurial success, Northern Bank stands out as a dedicated partner for business of all sizes.
As we continue to grow, we are looking for a dynamic and experienced Regional Manager to lead our banking offices in Sudbury, Acton, Littleton, Chelmsford, Westford and Billerica.
ESSENTIAL FUNCTIONS:
Northern Bank is a leading financial institution dedicated to providing exceptional banking services to our valued customers. With a strong commitment to excellence and a focus on community engagement, we have established a solid reputation in the financial industry. Our primary mission is to empower and support businesses in their growth journeys. With a deep commitment to fostering economic development and entrepreneurial success, Northern Bank stands out as a dedicated partner for business of all sizes.
As we continue to grow, we are looking for a dynamic and experienced Regional Manager to lead our banking offices in Sudbury, Acton, Littleton, Chelmsford, Westford and Billerica.
ESSENTIAL FUNCTIONS:
- Leadership and Management-Provide strong leadership, guidance, and support to Business Development Managers and their team within their region
- Strategic Planning-Develop and execute strategic plans for the region to achieve financial targets, market expansion and business growth
- Performance monitoring-Monitor branch performance indicators such as deposit growth, small business loan origination, customer satisfaction and compliance with bank policy and procedures
- Customer Relationship Management-Foster a customer-centric culture, emphasizing exceptional customer service, and manage escalated customer issues
- Compliance and Risk Management-Ensure that all branches within the region adhere to banking regulations, policies and procedures, and manage risk effectively
- Business Development-Identify opportunities for market growth, customer acquisition, and cross-selling bank products and services
- Market Analysis-Stay informed about local economic conditions, competitor activities, and market trends to adapt strategies accordingly
- Reporting-Provide regular reports and updates to the Head of Retail on regional performance, challenges and opportunities
- Staffing and succession planning-Oversee staffing levels, manage personnel issues and plan for succession within the region. In rare occurrences, cover branches as necessary to attain branch goals.
- Bachelor’s degree in Business Administration, Finance, or related field preferred
- Minimum 10 years of banking experience, with 5 years in a managerial or leadership role
- Strong understanding of banking operations, regulations, and compliance
- Proven track record of achieving sales and growth targets
- Exceptional leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with the ability to make data-driven decisions
- Highly organized and detail oriented
- Strong problem solving skills
- Ability to work collaboratively in a team-oriented environment
- Provide strategic leadership and guidance to Business Development Managers and staff within a region
- Develop and execute regional business plans to achieve revenue and growth targets
- Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
- Foster a customer-centric culture that prioritizes customer satisfaction and retention
- Ensure compliance with all banking regulations, policies and procedures
- Recruit, train, and mentor branch staff to enhance their skills and performance; ensuring they have the necessary knowledge and tools to excel in their roles
- Provide strong leadership to staff within the region, setting clear goals, and fostering a collaborative and motivated team environment
- Manage budgets, control expenses, and allocate resources effectively
- Resolve complex customer issues and inquiries escalated from branches
- Establish strong relationships with local businesses, community leaders, and organizations to drive business development initiatives
- Completes annual reviews for direct reports
- Manage staffing levels in their region and ensuring branches have appropriate coverage
Skills Required
- Minimum 10 years of banking experience, with 5 years in a managerial or leadership role
- Strong understanding of banking operations, regulations, and compliance
- Proven track record of achieving sales and growth targets
- Exceptional leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with the ability to make data-driven decisions
- Highly organized and detail oriented
- Strong problem solving skills
- Ability to work collaboratively in a team-oriented environment
- Bachelor's degree in Business Administration, Finance, or related field
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The Company
What We Do
Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015. Northern Bank provides businesses and individuals with deposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender. http://facebook.com/northernbankma http://twitter.com/northernbankma Social Media Guidelines: https://www.nbtc.com/customer-service/FAQs/what-are-our-social-media-guidelines-610
