At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
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As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving Loyalty within Wolt’s North region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.
Reporting to the Regional Head of Consumer and being part of a 3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.
What you’ll be doingOwn the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Wolt Rewards, Wolt’s loyalty program
- You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, and merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!
- You will also be responsible for the performance of Wolt Rewards, and lead the rollout of the program in new markets across the region. Drive growth and engagement by optimizing customer experience, developing exciting challenges and partnerships, and ensuring Wolt Rewards becomes a key reason why customers keep coming back to Wolt.
- Master’s or Bachelor's degree in business, marketing, data science, or a related field.
- Previous experience in consumer business, product operations, growth, marketing, or management consulting.
- Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
- Excellent communication skills in English, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
- Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
