Account Manager, Napa

About The Role

The Pacaso Sales Team provides best-in-class experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets.  As an Account Manager based in Napa, you will play a critical, elevated role in delivering an exceptional post-sale experience for Pacaso owners and supporting resale success, expansion opportunities, and high-impact referrals.

This field-based position is ideal for someone with deep local ties, strong presence in high-net-worth (HNW) environments, and a passion for luxury client service. In addition to managing a portfolio of owners, you will serve as a trusted local resource by touring Pacasos with prospective buyers, engaging in-person with owners in the San Francisco Bay Area, and partnering closely with the Sales team.

This role blends strategic account and relationship management with in-person real estate engagement.

Key Responsibilities

• Serve as the primary post-sale advisor for owners in Napa and surrounding areas, delivering high-touch support from onboarding through resale, referrals, or expansion
• Act as a field-based partner to Sales, assisting with in-person property tours for prospective buyers
• Meet with Pacaso owners in Napa and San Francisco and surrounding areas to build relationships and deepen engagement
• Provide data-informed resale strategy guidance, including pricing recommendations and buyer sentiment insights
• Maintain regular communication with owners to uncover referral opportunities and identify upsell potential
• Support the end-to-end resale process in collaboration with sales leadership, gaining full visibility into each stage and accelerating certification
• Work cross-functionally with Sales, Industry Relations, Marketing, and Operations to deliver a seamless, consistent ownership experience
• Share local insights and relationship context to help optimize resale timing, pricing, and marketing strategy
• Represent Pacaso in local real estate communities and serve as a trusted face of the brand in the Napa luxury market

Who You Are

• Based in Napa with strong local knowledge and professional connections
• Willing and able to travel frequently for owner meetings and property tours
• 5+ years of experience in luxury real estate, high-value client service, or sales
• Confident working with high-net-worth individuals, with excellent in-person presence and relationship skills
• Experience working with or on a real estate team in Napa is a strong plus
• Skilled in interpreting market trends, managing client expectations, and delivering value through strategy and service
• Self-motivated, highly organized, and comfortable in a fast-paced, evolving environment
• Familiar with CRM platforms (Salesforce preferred) and confident using data to guide actions
• BA/BS degree preferred

Why This Role is Unique

This Account Manager  role combines post-sale relationship ownership with in-person luxury real estate engagement. You will not only support owners through every stage of their journey but also represent Pacaso on the ground with buyers and owners in one of our most important markets.

Why Join Us

At Pacaso, we’re building a category-defining brand that’s transforming the way people buy and experience second homes. As an Account Manager, you’ll help lead that transformation by building long-term relationships, accelerating sales, and delivering unmatched service to owners and buyers. Join us and help shape the future of luxury co-ownership.

Compensation

• Base Salary 90k with monthly bonus
• RSU stock package