Regional Director- Houston, TX

Reporting: Position reports to a Senior Vice President of Operations 

CWS Portfolio: 104 properties, 30,000+ class A units in North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. CWS expects the portfolio to grow to 150 properties in the next five years.

What You Will Do

As a Regional Director, you will be responsible for all aspects of successful property management for a portfolio of apartment properties.  This includes overseeing the performance of on-site personnel, ensuring the properties are in compliance with all CWS safety practices, implementing operating policies and regulatory requirements, and keeping the properties clean and in working condition.

Align with and positively influence the CWS Culture

As a company leader, embody and promote the CWS Purpose and Values

CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.

 Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities. 

Do a great job operating the properties.

• Recruit, hire, train, retain, and lead team members within your assigned portfolio.

• Support, mentor, and train the on-site managers to provide a safe and superior living experience.

• Drive the growth and development of team members through providing feedback and coaching.

• Hold team members accountable for their performance.   

• Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations. 

Meet objective budgeted financial goals.

• Manage the leasing and operations strategies for a portfolio of multi-family apartment communities. 

• Lease the properties at or above market rate, for new and existing residents.

• Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals. 

• Effectively manage the property’s controllable expenses as compared to their budget.  Provide timely notification if variances arise, and action planning to mitigate negative variances. 

Keep the communities clean, safe, and functional. 

• Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.

• Review safety inspections and incident reports, and address patterns or other concerns. 

• Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.

• Escalate concerns related to the safety and wellbeing of people or property as appropriate.

Provide exceptional customer service. 

• Resolve resident complaints in a timely, patient, and professional manner. 

• Ensure service requests are completed in a timely and satisfactory manner.

• Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.

• Ensure employee engagement is high throughout the assigned portfolio.

Effectively problem solve.

• Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems.

• When problems arise:

  • Quickly and accurately diagnose the problem.

  • Clearly, concisely, and accurately communicate the essence of the issue at hand.

  • Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate.

  • Follow-up and follow through until all necessary remedies or actions have been completed.

  • Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.

Effectively collaborate with other departments within the Company

• Establish and maintain credibility and trust with corporate departments in areas related to income, expenses, physical issues, personnel, safety, and security.

Qualities

• Emotionally intelligent

• Critical thinker

• Authentic

• Superior verbal and written communication skills

• Influential leader, personality, and role model

• Polished, professional presentation

Qualifications:

• Four-year bachelor’s degree preferred, graduate experience a plus.

• 10+ years progressive management experience in the multifamily real estate sector.

• Knowledge of the multifamily industry’s trends, best practices, rules and regulations.

• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems.

• Own a valid driver’s license and have current automobile insurance.

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees. 

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement,  flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases. 

You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home. 

Work Environment 

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents, 

vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections. 

Physical Requirements 

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.