Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.
We are seeking an experienced and driven Practice Manager to lead a team of Project Managers across EMEA who are responsible for implementing our eQMS solution. The role includes both people management and hands-on project execution, ensuring successful project delivery and driving customer satisfaction.
Key Responsibilities
- Lead and mentor a team of 4 Project Managers, ensuring consistent delivery quality and adherence to methodology across EMEA implementations.
- Oversee project planning, execution, and monitoring across the regional portfolio, acting as a senior escalation point for customer engagements.
- Serve as a lead Project Manager on selected strategic or complex customer projects.
- Ensure successful onboarding and development of team members, including performance reviews and career growth plans.
- Promote best practices and process consistency across the professional services organization.
- Monitor project KPIs, timelines, budget, and customer satisfaction across the portfolio.
- Collaborate with internal stakeholders (Sales, Product, Support, Customer Success) to support cross-functional alignment.
- Foster a high-performance, customer-centric team culture.
- Support the development and adoption of tools, templates, and methodologies for project delivery.
- Contribute to resource allocation and project staffing planning.
- 7+ years of experience in professional services or Customer Success or project management in the life sciences sector, including 2+ years in a team leadership role.
- Strong understanding of regulatory requirements and quality processes in pharma, biotech, and/or medical device industries (e.g., ISO 13485, FDA 21 CFR Part 11).
- Experience with eQMS implementation, preferably on Salesforce-based platforms.
- Demonstrated ability to manage complex projects and lead cross-functional teams.
- Proven ability to coach, develop, and retain high-performing project managers.
- Bachelor’s degree in Science, Engineering, Business Administration, or a related field.
- Excellent verbal and written communication skills in English (additional languages such as German or French are a plus).
- Strong problem-solving, organizational, and stakeholder management skills.
Bonus Points
- Experience with Dot Compliance or similar cloud-based QMS platforms.
- Familiarity with Salesforce CRM or Force.com platform.
- PMP, PRINCE2, or equivalent project management certification.
Top Skills
What We Do
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
