Service Center
CSCS TXEssential Job Duties
Develop and execute a strategic prospecting plan to target and win new national and multi-location accounts
Build and manage a robust pipeline, including lead generation, qualification, discovery, solution development, and closing
Conduct executive-level outreach and relationship development with C-suite, VP, and Director stakeholders
Lead discovery to understand client objectives, pain points, service requirements, and vendor process
Create and present compelling proposals that align Caliber’s capabilities to client needs, including service scope, coverage, and performance expectations
Lead contract, pricing, and service level agreement (SLA) negotiations in partnership with internal stakeholders
Coordinate cross-functionally (Operations, Finance, Legal, Billing, Implementation, and other support teams) to ensure deal feasibility and smooth onboarding readiness
Drive internal alignment and obtain approvals for pricing, terms, and commitments
Maintain accurate pipeline forecasts, activity reporting, and opportunity notes in CRM
Represent Caliber at industry events, conferences, and client meetings to build brand credibility and generate opportunities
Monitor market dynamics, competitive landscape, and industry trends to refine targeting and value messaging
Partner with Business Account Managers / account management teams to ensure clean handoffs post-close, including documentation of commitments, scope, and success metrics
Participate in QBRs to ensure you remain connected to existing clients
Contribute to broader sales and company initiatives as needed
Preferred Skills and Experience
8+ years of B2B sales experience with proven success closing complex, multi-location or national accounts (automotive, fleet, insurance, or related services preferred)
Demonstrated ability to build pipeline from scratch through outbound prospecting and relationship development
Proven track record of meeting or exceeding new business targets (revenue, account wins, pipeline coverage)
Experience managing long, multi-stakeholder sales cycles and navigating procurement, legal, and operational reviews
Strong executive presence with the ability to influence senior decision makers
Experience negotiating contracts, pricing agreements, and performance-based service metrics
Strong analytical mindset; ability to build business cases and ROI/value narratives
Excellent presentation, communication, and negotiation skills
Highly organized, self-motivated, and results-driven; strong follow-through and urgency
Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM tools, Salesforce
Professional demeanor with a “World Class” customer service approach
Travel: as needed to support client meetings, onsite presentations, and industry events (typically 50% to 80%, based on territory and target account footprint)
Performance Measures
New account wins (national and multi-location)
New revenue growth (bookings) and ramp to production volume
Pipeline health (coverage, stage progression, conversion rates)
Sales cycle effectiveness (time to close, win rate, forecast accuracy)
Quality of handoff and onboarding readiness (clear scope, SLAs, documentation, internal alignment)
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- 8+ years B2B sales experience with success closing complex, multi-location or national accounts
- Demonstrated ability to build pipeline from scratch through outbound prospecting
- Proven track record of meeting or exceeding new business targets (revenue, account wins, pipeline coverage)
- Experience managing long, multi-stakeholder sales cycles and navigating procurement, legal, and operational reviews
- Experience negotiating contracts, pricing agreements, and performance-based service metrics
- Strong executive presence with ability to influence senior decision makers
- Strong analytical mindset; ability to build business cases and ROI/value narratives
- Excellent presentation, communication, and negotiation skills
- Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM tools, Salesforce
- Highly organized, self-motivated, results-driven with strong follow-through
- Ability to travel frequently (typically 50% to 80%)
- Must be eligible to work in the U.S. with no restrictions (E-Verify)
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
