Regional Lead, Partner Succes - ANZ

We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them then tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly their own.

Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to make a lasting difference on both students’ lives and higher education.

We are seeking a motivated, versatile Partner Success Specialist to join our growing team. In this role, you’ll guide partners through the full lifecycle, from implementation and change management to go-live and ongoing support, ensuring a seamless and successful experience at every stage.

As a Regional Partner Success Lead, you will leverage your communication skills, problem-solving mindset, and consultative approach to build strong relationships, drive adoption, and champion partner satisfaction with Stellic’s degree management platform. You’ll collaborate closely with both partners and internal teams to remove roadblocks, streamline processes, and help institutions realize the full value of Stellic.

If you are proactive, personable, detail-oriented, and energized by working in a fast-paced, mission-driven environment, we want to hear from you! Apply now to join our team and help us transform the way students navigate their academic journeys, making every student a success story.

• Own the full enterprise implementation journey for our higher ed partners, combining functional consultative expertise with our proven project approach, guiding the partners so that they can confidently lead the work on their end.

• Create and follow detailed project plans to ensure on-time, on-budget delivery

• Guide and collaborate with partners to create and configure a Stellic solution that meets the needs of their staff and students

• Collaborate with data architect team to deliver fully remote data migration, integration with existing systems, and configuration

• Provide exceptional onboarding experiences leading to high Partner satisfaction (Implementation NPS of 80+)

• Build trusted relationships with multiple stakeholders across partner institutions

• Establish clear success metrics and drive product adoption and utilization

• Manage product NPS of +80 through exceptional service and adoption

• Identify upsell opportunities that increase impact on campus

• Own renewals end-to-end to achieve 95% retention rate

• Develop and deliver engaging training sessions for diverse user roles

• Create educational materials to support product adoption

• Achieve +70 NPS ratings for training effectiveness

• Located in Sydney Australia with ability to travel to east coast (NSW region) to visit partners and International travel

• 4+ years Partner service/success experience

• Experience with education technology, student information systems, or similar B2B SaaS support

• Strong troubleshooting and analytical abilities

• Excellent written and verbal communication

• Ability to manage multiple priorities simultaneously

• Higher education or edtech industry experience

• Partner Empathy: Deep understanding of stakeholder needs

• Problem Solving: Proactively identify and mitigate risks

• Relationship Management: Navigate multi-stakeholder environments effectively

• Technical Aptitude: Comfortable with data analysis, CSV files, and Excel

• Training Expertise: Ability to train diverse stakeholders on complex products

• Operational Excellence: Manage multiple complex projects simultaneously

• Commercial Acumen: Confidence in handling renewal and upsell conversations

• Grit & Resilience: "No matter what it takes" attitude to achieving goals

• Collaborative: Work effectively with sales, product, and marketing teams

• Cultural Alignment: Natural fit for Stellic Values - "My Heart is in the Work"

• Passion for Education: Genuine interest in improving higher education outcomes

This role offers a unique opportunity to develop expertise across the full Partner lifecycle while making a significant impact on Stellic's growth and partner satisfaction in the Australian market.

• Shape the future of an impact-driven company at the forefront of higher education transformation

• Work closely with an ambitious, mission driven leadership team

• Competitive salary, equity, and a culture of excellence, speed, and ownership.

• Work and learn from some of the most prominent thought leaders in higher education and SaaS

• Generous stock options in a Series A stage startup

• Flexible, outcome-based culture

• Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan

• Annual international retreats in some of the most beautiful cities & towns

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.