Job Description:
Job Purpose:
The Regional Lab Junior Scientist provides support to our internal customers. She/He is the interface with our external laboratory network to ensure lab results integration and follow up of requests. This job is also part of the regional laboratory auditor team, responsible of ensuring reliability of our laboratory network.
Key Responsibilities
Customer support
- First level support for Users on processes and related systems, including MyHub ticketing tool
- Partner with our customers to effectively resolve issues through customer portal, phone, email or teams
- Distribute technical requests to Subject Matter Expert in the region
- Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner
- Engage, develop and maintain strong relationships with customers and external laboratories.
- Interacting with the laboratory network to get access to any relevant information
- Coordinate the collection of chemical reference results for the NIR Verification Program. This included timely checking data validity and escalate any non-conformity to the Rapid Spectroscopy team
Systems
- Responsible for sending out communications about laboratory activities
- Management of orders and invoices with subcontracting laboratories
- Ensure Customs clearance of parcels if needed
- Ensure integration of lab results into LIMs if needed
- Support customers for sample registration
- Train customers to customer portal system, as well LIMS
Audit
- Conduct technical and/or Quality laboratory audit into the regional network
Job Specifications
BSc or MSc in Analytical Physical/chemistry or related scientific discipline
Desired: Qualification in laboratory audit
Essential: 3 years of work experience in a chemistry lab
Essential: Good communication skills, both written and spoken English
Essential: Customer focus and understanding quality and food safety aspects
Desired: Excellent communication skills
Desired: Good knowledge of ISO17025
Desired: IT System back end experience, such as ticketing tool
Skills Required
- BSc or MSc in Analytical Physical Chemistry or related scientific discipline
- 3 years of work experience in a chemistry lab
- Good communication skills in English
- Customer focus and understanding of quality and food safety aspects
- Qualification in laboratory audit
- Good knowledge of ISO17025
- IT system backend experience, such as ticketing tool
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
