TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets worldwide, we partner with some of the world's best-known brands to deliver innovative print, packaging, and display solutions that drive customer engagement, brand impact and commercial success.
As our business continues to grow, we're looking for an experienced Regional Key Account Director to lead one of our most strategically important global client partnerships. In this role, you'll take full ownership of account performance across your region, driving operational excellence, commercial success, and exceptional client service. Acting as a trusted advisor to senior client stakeholders, you'll lead a dedicated team while identifying opportunities for growth, innovation, and continuous improvement.
This is an exciting opportunity for a commercially minded leader who thrives in a fast-paced, global environment and is passionate about building lasting client relationships and delivering outstanding results.
Key responsibilities include:
- Lead the end-to-end delivery and performance of a major client account, ensuring contractual commitments and service levels are consistently achieved.
- Build and maintain strong senior-level client relationships, acting as the primary strategic partner and escalation point.
- Drive commercial performance through effective P&L management, forecasting, budgeting, profitability analysis, and cost control.
- Develop and implement account strategies that support client objectives and business growth.
- Identify and deliver continuous improvement initiatives that enhance operational efficiency, customer experience, and value creation.
- Lead, coach, and develop high-performing teams, fostering a culture of collaboration, accountability, and excellence.
- Partner with cross-functional teams to deliver innovative solutions and exceptional customer outcomes.
- Ensure strong governance, compliance, risk management, and performance reporting across the account.
- Leverage customer insights and performance data to drive service enhancements, innovation, and long-term growth.
- Support new business opportunities, service implementations, customer reviews, and audit activities.
About You
You are a commercially astute and strategic leader with a proven ability to build trusted client relationships, lead high-performing teams, and deliver exceptional operational results. Comfortable working in a complex global environment, you combine strong commercial judgement with a data-driven approach to drive performance, innovation, and long-term customer success.
What You'll Bring to the Role
- Significant experience in a senior account management, commercial, or operational leadership role.
- Proven leadership experience within the shopper marketing, retail display, POS, or related sector, ideally in a global environment.
- Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management.
- Proven success in growing strategic accounts, delivering service excellence, and strengthening long-term client partnerships.
- A proven ability to develop and lead high-performing teams.
- Strong stakeholder management, negotiation, and influencing skills.
- Excellent analytical and problem-solving capabilities.
- A proactive, resilient, and customer-focused approach.
- Excellent written and verbal communication skills in English are essential.
This is an opportunity to take ownership of a strategically important global account, partner with senior client stakeholders, and lead a talented international team. You'll have the autonomy to influence strategy, drive innovation, and make a tangible impact on both client success and business growth.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Significant experience in a senior account management, commercial, or operational leadership role
- Leadership experience within shopper marketing, retail display, point-of-sale, or a related sector
- Experience in a global environment
- Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management
- Proven success growing strategic accounts and delivering service excellence
- Experience strengthening long-term client partnerships
- Ability to develop and lead high-performing teams
- Strong stakeholder management, negotiation, and influencing skills
- Excellent analytical and problem-solving capabilities
- Proactive, resilient, and customer-focused approach
- Excellent written and verbal communication skills in English
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
