Company Overview
Group/Division
Job Description/Preferred Qualifications
- Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation (Tier1) and post Installation (Tier-2) process.
- Directly manages a team of Product Install Engineers and Application Engineers, provides directions to employees according to established policies and management guidance
- Oversee installation performance to ensure projects are completed according to plan. Proactively escalate issues to the appropriate functional groups and collaborate with HQ and Technical Support to resolve technical escalations, ensuring timely Warranty Start.
- Escalate installation activities to the KLA Service Product Install Manager as needed. Schedule and participate in SAMs and communicate project status to all stakeholders and upper management.
- Engage frequently with subordinates, customers, and management-level peers, delivering technical presentations on project status, schedules, and outcomes.
- Drive achievement of strategic objectives, including Cost of Install, Cost of Pre-warranty, Install Cycle Time, On-Time Install, and OOBQ.
- Manage costs through effective resource allocation, installation case management, and cross-charge oversight.
- Review installation documentation (eQuality checklists, NCs, pass downs) for accuracy and completeness.
- Attend meetings and prepare presentations and reports for KLA Service HQ and local Operations Management, providing clear updates on business status.
Minimum Qualifications
- BS/MS degree with applicable experience.
- 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
- Project management and organizational skills
- Written and oral communication is both clear and concise
- Superior presentation skills.
- Good interpersonal/communication skills in understanding customer needs.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- BS/MS degree with applicable experience
- 3-5 years supporting comparable capital equipment for the semiconductor industry
- Project management and organizational skills
- Clear and concise written and oral communication
- Superior presentation skills
- Strong interpersonal skills and ability to understand customer needs
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
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Equity Value & Accessibility — Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
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Leave & Time Off Breadth — Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
