At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
We're hiring an Implementation Manager to own and evolve Flexport's Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexport's ICP products today, then adapt it as new products and services come online. You'll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.
What you'll do:
- Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates. Standardize them so the outputs can span across customers, services, and new ICP products as our suite grows.
- Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
- Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
- Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
- Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
- Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
- Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
- Report implementation status to commercial, business, and operational leadership — flag barriers early and bring a mitigation plan, not just the problem.
- Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.
What you'll need:
- BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding
- A self-starter who spots process gaps and builds the solution before being asked
- A track record of scoping, planning, and closing client-facing, cross-functional projects
- Strong collaboration and communication skills; comfortable owning the room with clients
- Sharp attention to detail and a bias for delivering ahead of schedule
#LI-onsite
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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Skills Required
- Bachelor’s degree in business administration or a related field
- 4+ years of experience in logistics, supply chain management, consulting, or freight forwarding
- Experience scoping, planning, and closing client-facing, cross-functional projects
- Ability to identify process gaps and independently build solutions
- Strong collaboration and communication skills
- Comfort owning client meetings and discussions
- Strong attention to detail
- Track record of delivering ahead of schedule
Flexport Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexport and has not been reviewed or approved by Flexport.
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Fair & Transparent Compensation — Pay is considered competitive for engineering, data, and some go-to-market roles, with strong reported total compensation in senior tech bands. Compensation is also framed as broadly in line with market ranges for mid-level sales positions.
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Healthcare Strength — Healthcare coverage is described as offering multiple plan options with preventive care and prescription coverage, alongside dental and vision. Company-paid disability and basic life/AD&D are positioned as part of a comparatively robust core insurance package.
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Leave & Time Off Breadth — Leave is framed as generous through flexible/unlimited PTO and a defined set of paid holidays for exempt staff. Paid parental leave is described with extended time for birthing and non-birthing parents, including a phased return program in some materials.
Flexport Insights
What We Do
Founded in 2013, we believe trade can move the human race forward. That’s why our mission at Flexport is to make global commerce so easy there will be more of it. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B worth of merchandise across 112 countries every year.
Why Work With Us
Global logistics is the circulatory system for the world economy. Our global team of entrepreneurs is empowered to make the important decisions, to advocate for what is right regardless of the bottom line, and to see their ideas tested in the laboratory of the real world. We are uniquely positioned to simplify trade and built to make it happen.
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