The Role
Leads regional quality assurance for milk and dairy products from raw milk collection through packaging. Responsibilities include chemical and microbiological testing, regulatory and food safety compliance, laboratory equipment calibration, quality data management, audit leadership, corrective actions, specification management, team training, and coordination with approved laboratories and statutory agencies for domestic and export compliance.
Summary Generated by Built In
Summary:
The Quality Regional Manager plays a critical role in ensuring the consistent quality, safety, and compliance of milk and milk products across all stages of production—from raw milk collection at BMC/CC and chilling centers to final packaging. This position is responsible for conducting comprehensive chemical and microbiological testing, enforcing adherence to ISO, FSSAI, AGMARK, EIA, and FSMS standards, and maintaining rigorous hygiene and sanitation protocols. By implementing standardized procedures, calibrating testing equipment, and driving continuous improvement in quality practices, the incumbent ensures regulatory compliance, product integrity, and customer satisfaction. The role also involves leading quality audits, managing data accuracy, training the quality team, and coordinating with statutory and external agencies to uphold the highest standards in food safety and quality management.
Responsibilities:
- Conduct timely inspections and laboratory analyses of raw milk and milk products at BMC/CC and packing stations, including testing for fat, SNF, alcohol, MBRT, heat stability, adulterants, CIP, sanitizers, and other critical parameters.
- Ensure compliance with FSSAI, AGMARK, EIA, and FSMS standards through strict adherence to SOPs and proper documentation across all facilities.
- Maintain, calibrate, and troubleshoot quality testing instruments (e.g., thermometers, Zippets) to ensure accuracy and reliability of test results.
- Monitor, record, and report quality data in real time with zero deviations, ensuring data integrity and timely reporting.
- Implement and enforce microbiological testing protocols, including enumeration of TPC, coliforms, and YMC, and coordinate with NABL/FSSAI-approved labs for pathogen detection (e.g., Salmonella, E. coli, Listeria, Staphylococcus aureus, Bacillus cereus, Clostridium perfringens).
- Prepare and maintain physical, chemical, and microbiological specifications for raw materials, packaging materials, and finished products.
- Lead and execute statutory, internal, and third-party audits across all packing stations, ensuring full compliance with regulatory requirements.
- Identify skill gaps within the quality team, deliver targeted training on quality modules, and submit team performance details to HRD for appraisal evaluation.
- Coordinate with EIA officials for export product compliance and documentation.
- Continuously evaluate and refine quality standards, testing methods, and operational practices to drive improvement and innovation.
- Ensure all laboratory test methods are updated and implemented consistently across all packing stations.
Requirements
Requirements:
- Bachelor’s degree in Dairy Science, Food Technology, Microbiology, or a related field.
- Proven experience in quality assurance within the dairy or food processing industry, preferably in a regulated environment.
- In-depth knowledge of FSSAI, ISO, FSMS, AGMARK, and EIA standards and regulatory compliance.
- Hands-on experience with chemical and microbiological testing of milk and dairy products.
- Proficiency in calibration and maintenance of laboratory instruments and equipment.
- Strong analytical, reporting, and data management skills with attention to detail.
- Experience in conducting audits, managing deviations, and driving corrective actions.
- Excellent communication and training facilitation skills.
- Ability to work independently, manage multiple priorities, and ensure compliance under tight deadlines.
- Familiarity with NABL/FSSAI-approved lab coordination and export compliance processes.
Skills Required
- Bachelor's degree in Dairy Science, Food Technology, Microbiology, or a related field
- Proven quality assurance experience in the dairy or food processing industry
- Knowledge of FSSAI, ISO, FSMS, AGMARK, and EIA standards and regulatory compliance
- Hands-on experience with chemical and microbiological testing of milk and dairy products
- Experience calibrating and maintaining laboratory instruments and equipment
- Strong analytical, reporting, and data management skills with attention to detail
- Experience conducting audits, managing deviations, and driving corrective actions
- Excellent communication and training facilitation skills
- Ability to work independently, manage multiple priorities, and ensure compliance under tight deadlines
- Familiarity with NABL/FSSAI-approved laboratory coordination and export compliance processes
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The Company
What We Do
Heritage Foods Limited is an Indian dairy and fast-moving consumer goods company focused on milk and value-added dairy products such as curd, ghee, and paneer. Founded in 1992 and headquartered in Hyderabad, it operates an integrated supply chain connecting more than 300,000 dairy farmers with consumers across 17 Indian states. The company also operates food and grocery retail under the Heritage Fresh brand.
