Regional Field Support Manager - Vancouver, Calgary or Edmonton

We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these analyzers, products, services, and software through education.  

The Regional Field Support Manager leads and supports Field Support Representatives (FSR) to provide excellent customer experience.

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

In this role:

• You will develop the team and provide ongoing coaching to drive performance.
• You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
• You will implement strategies to achieve quarterly commercial goals.
• You will coordinate resources and help employees with territory management to support customer loyalty and growth.
• You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.
• You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.
• Your responsibility will be to support the development of the team and offer coaching to drive performance.

What you need to succeed:

• 3+Years of leadership experience, preferably leading remote field service teams
• You love to collaborate with a range of stakeholders. This is essential due to working on a variety of projects – it’s essential your strengths lie with influencing, planning and coordinating.
• You have fantastic customer service skills including discovering and exploring customer’s needs, experience working with customers and maintaining good customer relationships.
• You have strong management skills and have the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
• You’re a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.
• Have the ability to travel 50%

Physical Demands and Work Environment:

• Extensive sitting, standing and computer use.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Fluency in the English language
• Some travel required.
• Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment
• General office environment.
• Normal office noise level, with occasional moderate noise.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 
Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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