NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role:
The Regional Director will oversee four regional managers who collectively run approximately 100 clinics within the Nations Hearing footprint inside Sam’s Club locations.
The Regional Director will be responsible for ensuring regional operations run efficiently in strict compliance with corporate standard operating procedures, while driving revenue, increasing hearing aid units, and delivering an exceptional patient experience with quality outcomes.
This role will be responsible for leading one of the four defined regions: Atlantic, Southeast, Midwest, or West.
Key Responsibilities:
- Lead, develop, and coach four regional managers to achieve regional goals and maintain consistent operational excellence across all clinics.
- Ensure adherence to corporate SOPs, policies, and brand standards across the region.
- Monitor and optimize clinic staffing to ensure appropriate coverage, training, and performance.
- Drive regional revenue growth and increase hearing aid units through effective sales strategies, staff development, and performance management.
- Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up.
- Collaborate with corporate teams to implement new programs, tools, and process improvements.
- Analyze regional performance metrics, develop action plans, and report results to senior leadership.
- Foster a culture of continuous improvement, compliance, and patient-centric care.
- Manage budgets, forecasts, and resource allocation for the region.
- Ensure operational consistency across clinics, including store-level procedures, merchandising, and patient flow.
- Address escalated issues across clinics, including staffing, scheduling, and patient care concerns.
Requirements:
- Bachelor’s degree in related field or 4 years additional directly related, progressive experience
- 8+ years industry experience in hearing care, retail healthcare, or related fields preferred.
- 5+ years management experience; proven ability to lead and develop multiple site leaders.
- Demonstrated ability to manage and develop regional managers and large numbers of clinics
- Strong understanding of standard operating procedures and compliance requirements.
- Track record of driving revenue growth and unit sales while maintaining high-quality patient outcomes.
- Positive attitude, resilience, and a willingness to challenge the status quo as an industry disruptor.
- Excellent communication, collaboration, and change-management skills.
- Data-driven mindset with the ability to analyze performance metrics and translate insights into action.
- Ability to travel as required to oversee clinics and support regional teams.
Preferred Qualifications:
- Experience in corporate governance, reporting, and cross-functional collaboration with headquarters.
- Demonstrated success in improving patient experience and clinical outcomes
NationsBenefits is an Equal Opportunity Employer.
Skills Required
- Industry experience in hearing care, retail healthcare, or related fields
- Management experience
- Proven ability to lead and develop multiple site leaders
- Strong understanding of standard operating procedures and compliance requirements
- Track record of driving revenue growth and unit sales while maintaining high-quality patient outcomes
- Excellent communication, collaboration, and change-management skills
- Ability to analyze performance metrics and translate insights into action
- Ability to travel as required to oversee clinics and support regional teams
NationsBenefits Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NationsBenefits and has not been reviewed or approved by NationsBenefits.
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Fair & Transparent Compensation — Pay is frequently characterized as decent or good for certain entry-level and frontline roles, with timely pay also highlighted. Compensation is sometimes positioned as competitive relative to the work performed in those positions.
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Leave & Time Off Breadth — Unlimited PTO is described as available for some salaried roles, which can increase perceived flexibility. Paid holidays and paid time off are presented as part of the standard package for eligible employees.
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Wellbeing & Lifestyle Benefits — A fitness stipend and occasional company-sponsored outings or training-related perks are included among the extra benefits. These additions can modestly strengthen the overall rewards experience beyond core insurance.
NationsBenefits Insights
What We Do
NationsBenefits® is a leading supplemental benefits company providing managed care organizations with innovative healthcare solutions helping to promote independence, health, and well-being for more than 20 million members across the U.S. When the company was founded in 2015 by Glenn Parker, M.D., we set out to disrupt the healthcare industry. In 2020, we rebranded to NationsBenefits to expand the company’s core offering and broaden the scope of our clinically focused services. Today, we surpass traditional benefit management programs by helping our health plan partners drive growth, improve outcomes, reduce costs, and delight members. Our best-in-class service model engages members in meaningful and measurable ways with technology-based solutions tailored to the unique needs of each population.
