Regional Director, Summer Work and Travel

Position: Regional Director, Summer Work and Travel 

Reports to: Vice President of Host Sales & Business Development 

Department: Seasonal Exchanges

Location: Cape Cod, Massachusetts, US Remote 

Compensation: $90,000 base salary plus 30% sales incentive

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us: 

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

As Regional Director, you will lead an on-the-ground team focused on aggressive placement growth and gold-standard support of hosts, participants, and community members in a defined community or group of communities. The team’s mission is to drive host employer job sales that result in multi-program placements; secure host families to house SWT participants working with employers that do not have housing available; as well as creating and deploying community events that provide value to hosts. You will coach staff in effective sales and account management practices, resolve host-related hiring needs, and ensure participants are placed quickly and effectively to ensure long-term client relationships.

What you’ll do:

• Own the annual growth plan for the Cape Cod territory, setting regional targets for host retention, placements, and new business and sharing recommendations with SWT leadership.
• Provide sales leadership by managing a team responsible for selling to new hosts, renewing and growing existing host relationships, and sourcing host families within a defined territory.
• Launch CIEE's Summer Work and Travel Host Family Recruitment initiative, leading the team in recruiting local families to host participants.
• Set individualized sales goals and pipeline targets for team members and provide active and agile coaching to ensure seasonal goals are exceeded.
• Recruit, hire, and onboard regional staff, building a high-performing field team and a bench of future leaders.
• Create outreach strategies to engage new hosts and renew existing relationships.
• Develop and deploy a cadence of host-centric community events aimed at providing value and maximizing sales.
• Provide gold-standard account management to host accounts in your region by buildinglong-term relationships, ensuring the team is delivering on commitments, and identifying opportunities for growth and retention.
• Serve as CIEE's senior representative in the region, leading executive-level relationships with the largest host accounts and building partnerships with chambers of commerce, community organizations, and housing partners.
• Constantly track and consistently report sales and placement results, adjusting tactics rapidly to ensure success.
• Manage the regional budget and resources, making investment decisions on events, staffing, and outreach based on return and growth potential.
• Consult with hosts on hiring strategies and provide expert guidance to maximize placement results.
• Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality.
• Ensure a gold-standard experience for all stakeholders through proactive communication and support, measured by NPS results.

What you’ll bring:

The ideal candidate will possess:

• Bachelor's degree required.
• A minimum of 7-10 years of previous sales success required; B2B and human capital solutions preferred.
• A minimum of 5 years of people management experience preferred.
• Ability to draw conclusions and create strategy based on metrics.
• Strong verbal and written communication skills are required.
• Strong organizational skills with attention to detail required.
• Proactive and preference for working in a fast-paced environment.
• Ability to work with remote field staff.
• Ability to investigate and analyze information to draw conclusions and solve problems efficiently.
• Energetic, personable, goal, and team-oriented.
• Tolerance for ambiguity and a sense of humor.
• Technology proficiency required — experience with Salesforce, Microsoft Suite, Teams, preferred.
• Innovative, creative, and flexible to a changing environment.
• A passion for CIEE's mission and global exchange!