Regional Director On-Site Communities

Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. As a Regional Director of On-Site Communities, you will be responsible for the direct supervision, mentorship and success of assigned On-Site Communities/Managers and cultivating strong working relationships with the boards they serve.

Position Responsibilities:

• Develop a working relationship with Clients through regularly scheduled interactions and meetings.
• Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide input for staff assignments in assigned communities.
• Evaluate employees and complete annual reviews.  As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution. 
• Provide ongoing coaching, mentoring, support, and development of staff.  
• Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports. 
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
• Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required.  Report resolutions to superiors and to the Board of Directors as required.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction. 
• Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management:  the ability to organize and manage multiple priorities.
• Attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.

Qualifications Experience Required Proven success in a Community Management/Supervisory role. Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict. In-depth knowledge of budgets, financial administration along with HR and personnel management experience. Strong computer software and internet proficiency. Strong accounting and financial experience, preferably in the HOA industry. Valid driver’s license. Equal Opportunity Employer
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