Regional Director, Operations
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a Regional Director, Operations to help lead Bond Vet’s high-growth business.
This leader will be responsible for operating scalable clinical infrastructure within their region while ensuring the delivery of world-class care and customer service. They will be charged with executing company strategy to fuel rapid growth. The Regional Director of Operations will partner with their Regional Medical Director (s) to facilitate strategic growth and expansion, practice utilization/optimization, and overall customer experience. The role is designed as a general management role with the responsibility to lead both medical and non-medical professionals across their portfolio of clinics (e.g. Clinic Medical Directors, Clinic Managers and Area Managers) and full responsibility for P&L results.
The Regional Director, Operations must have a customer-first, services-based approach, with an understanding of the importance of rigorous operational implementation to drive seamless consumer experience. They must be able to work with veterinarians, as well as other medical professionals, to build a technology-enabled, consumer-centric, and highly efficient veterinary business. This leader must have the flexibility required to succeed in a fast-paced, entrepreneurial environment and must be excited by the concept of helping to define the new practice of veterinary care for both customers and health professionals. They should be motivated by complex problems and unstructured environments and must thrive at establishing new paradigms for service delivery. They must understand the importance of coaching and model the ‘how’ alongside their teams.
This role will support clinics in the New York City and NY Metropolitan areas.
Responsibilities
- Overall: Responsible for delivering on our clinical goals for Employees, Clients & Pets and the Business (P&L).
- Direct Reports: Lead a team of medical and non-medical clinic leaders with responsibility for a portfolio of clinics (with a target of 10 - 15 in total). Team will include Medical Directors, Clinic Managers (and Area Managers where applicable).
- Clinical Operations: Responsible for clinic operations and support. Supports the scale and operational needs of Bond Vet. Maintains and improves cost, customer service and employee outcomes.
- Scheduling: Owns doctor and support staff schedules (including per diems and floating temps) and drives innovation in labor cost optimization through scheduling practices.
- Staffing – Supply/Demand/Quality: Responsible for growth as it relates to Bond Vet’s human capital capacity. This includes hiring across all clinics matching supply and demand within practices.
- Clinic expansion: Aligns operations to contribute to on time clinic launches.
- Consumer-centricity: Drive Bond Vet’s customer focus by leveraging proven tactics and innovation to constantly move the needle on performance, leveraging best-in-class customer KPIs.
- Leadership: Provide leadership and development to your team. Build a bench of successors.
- Team builder: Build, train and lead a world-class operations team with the skill and passion necessary to achieve short- and long-term goals
- Acts as an ambassador of Bond Vet within the veterinary community and the public at large
Skills of this leader include;
- Strong project management skills to meet deadlines and gain appropriate adoption
- Ability to lead with a high degree of integrity and accountability
- Ability to think critically, analytically and strategically
- Collaborative mindset, the desire to lead and elevate others
- Experience building and operating in an high growth business
Qualifications
- Relevant experience leading multi-site operations teams in a service business (healthcare and veterinary preferred), collaborating with cross-functional teams to deliver on company goals
- Bachelor’s Degree preferred, MBA or Doctor of Veterinary Medicine a plus
We Offer:
- Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
- Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond Vet, discounted Bond Vet services for pets
- Dedication to your financial future: competitive pay, 401k with partial company match, commuter benefits.
- A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
Compensation will fall between $140,000-$200,000 annually based on experience
Our Values:
We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.
We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.
We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.
We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office.
We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.
By submitting an application you agree to receive SMS messages from Bond Vet and third parties retained by Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Msg & data rates may apply.
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.