Overview

The Regional Director of Operations role is responsible for assisting with and overseeing the operational processes within the commercial lines and personal lines service teams. The Director will work with the Regional VP of Operations to develop workflows, procedures, and training program, supporting teams throughout the region.

This position can be based out of our Kansas City, Missouri location or Plano, Texas location.

Joining AssuredPartners offers you the opportunity to excel at one of the fastest growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development.

The Ideal Candidate

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of teamwork, and you are highly communicative
• You are equally strong in facing customers and being highly analytical and detail oriented

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Oversee the Regional P&C Apprenticeship Service Training Program for new hires and existing employees. Programs will be unique to the role, and encompass insurance concepts, AssuredPartners corporate and regional procedures/workflows, technology, and continuing education. Ensure that the region utilizes various corporate training tools to the fullest extent possible when applicable.
• Assist local offices with finding resolutions to problems them encounter. Provide mentoring and guidance to Operation Leaders as needed.
• Assist with the onboarding of new acquisitions or offices acquired by the region and compliance with AssuredPartners Corporate initiatives.
• Oversee regional internal audit process for commercial and personal lines. Concentrate on adherence to AssuredPartners procedures and workflows. Provide results to regional and local management. Identify training opportunities for service staff as needed.
• Assist with the development of new or improving existing Agency Management System workflows, to ensure the region is utilizing the most current and efficient tools and technology available. Educate applicable employees on new or revised workflows, tools and technology as needed.
• Serve as a resource for Project Liftoff. Fully utilize corporate training teams and electronic resources possible.

What's in it For You?

To help you make the best decision for your personal growth, it's important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan - 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

What You'll Need

• 5+ years related experience and/or training and education
• Property & Casualty Agents License
• In depth knowledge of agency management systems.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as commissions and percentages.
• To perform this job successfully, an individual should be proficient in the various Microsoft applications (Word, Excel, PowerPoint) and have knowledge of Database software.

Grow, with us

AssuredPartners is passionate about fueling our clients' innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We're proud to be the fastest-growing independent insurance broker in America, but we're even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!