Description
Island Hospitality Management is seeking a dynamic and experienced Regional Director of Operations to oversee its Midwest portfolio. This strategic leader will report directly to the Executive Vice President and play a pivotal role in driving operational excellence, guest satisfaction, revenue growth, and team development across multiple properties.
This position serves as the primary liaison for all regional operations, sales and marketing initiatives, property performance strategies, and issue resolution.
Requirements
Position Requirement
- Provide hands-on leadership and support to property teams in daily operations.
- Guide property leaders in developing and executing short- and long-term performance strategies.
- Ensure consistent implementation of service standards and operational initiatives.
- Drive continuous improvement in guest satisfaction and team engagement while maximizing financial performance.
- Forecast revenue and cost trends, managing discretionary spending to optimize portfolio-wide cash flow.
- Achieve budgeted revenue targets, market share goals, and profitability benchmarks.
- Analyze financial and operational data to inform business decisions and adjust labor and cost structures.
- Identify opportunities for revenue growth and cost efficiency.
- Oversee HR functions including recruitment, onboarding, performance management, training, and employee relations.
Position Qualifications
- Minimum of 10 years experience in the Hospitality industry in property leadership or above property position
- Proven track record of exceeding the expectations of guests and team members in previous positions
- Must be a decisive, educated facilitator experienced in resolving conflicts
- Excellent leadership, analytical and interpersonal skills to effectively communicate ideas, problems, and instructions (written and oral) with property, corporate, and executive teams
- Ability to analyze situations, evaluate data, recommend, and implement courses of action to improve operations
- Ability to use sound judgment in decision-making and react calmly and effectively in emerging situations
- Knowledge of strategic planning and short and long-range goal implementation
- Ability to travel up to 80% of the schedule
- Excellent time management skills and ability to work independently
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
- Healthcare including Medical, Dental, and Vision Insurance
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Skills Required
- Minimum of 10 years experience in the Hospitality industry in property leadership or above property position
- Proven track record of exceeding guest and team member expectations
- Decisive, educated facilitator experienced in resolving conflicts
- Excellent leadership, analytical and interpersonal skills; effective written and oral communication with property, corporate, and executive teams
- Ability to analyze situations, evaluate data, recommend, and implement courses of action to improve operations
- Ability to use sound judgment in decision-making and react calmly and effectively in emerging situations
- Knowledge of strategic planning and short and long-range goal implementation
- Ability to travel up to 80% of the schedule
- Excellent time management skills and ability to work independently
- Experience overseeing HR functions including recruitment, onboarding, performance management, training, and employee relations
What We Do
Island Hospitality Management is a national, third‑party hotel management company headquartered in West Palm Beach, Florida. It manages a large portfolio of premium branded, select‑service, extended‑stay and resort properties across the United States, providing revenue management, HR, accounting, operational systems and marketing services to owners and investor partnerships. The firm emphasizes performance‑driven operations and data‑driven financial optimization.
