Regional Director of Operations - Cleveland, OH

Regional Director of Operations

Company Overview: 

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation. 

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally.  In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team

Theoria’s Operations Department is seeking dedicated professionals to join our team as Regional Director of Operations. This role is vital in fostering effective communication and strengthening relationships between our organization, partners, and clients.

Shift Structure: 

• Monday-Friday 8am-5pm EST
• Travel is required 
• Hybrid, both onsite and remote work  

Employment Type: 

• This is a full time, exempt position. 

Responsibilities: 

• The Regional Director of Operations (RDO)  in healthcare is responsible for fostering strong relationships between patients, providers, and healthcare organizations. 
• This role ensures high-quality customer service, enhances partner satisfaction, and streamlines communication between internal and external stakeholders. 
• The RDO will serve as the primary point of contact for addressing concerns, resolving issues, and implementing initiatives to improve partner experiences.
• Participating in growth initiatives to forward progression and expansion of Theoria Medical
• Monitor and analyze partner feedback to identify trends and opportunities for service improvement.
• Facilitate regular meetings with stakeholders to provide updates, address concerns, and improve coordination.
• Track key performance indicators (KPIs) related to patient satisfaction and operational efficiency.

Requirements and Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Communications, or a related field (Master’s preferred).
• Minimum of 5 years in customer service, patient relations, or healthcare management.
• Strong understanding of healthcare operations, patient rights, and regulatory compliance.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Tech Savvy
• Strong computer skills
• Experience in Business Operations/Organization
• Team building skills
• Multitasking comes with ease
• Personable and works well with other team members
• Autonomous/Independent 

Compensation and Benefits: 

• 100,000-130,000/year DOE
• Health Insurance
• 401k with employer match