Regional Director Customer Success EMEA

Are you a driven and motivated senior professional searching for a challenging new position within a dynamic international company? Then look no further because we might have a match!

Who are we?

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in.

What impact will you make?

The EMEA Regional Director of Customer Success leads all regional and local customer success initiatives, driving retention, satisfaction, and growth across EMEA. The role ensures alignment with business goals and builds strong relationships with customers and internal teams.

As a strategic leader, you will oversee Customer Success Managers across the region, support strong customer relationships, and use data-driven decisions to manage budgets, set performance targets, reduce churn, identify upsell opportunities, and represent the customer at the executive level.

What will you do?

Customer Success Leadership:

• Serving as the main point of contact for Customer Success topics in EMEA
• Overseeing regional and local Customer Success operations, including escalations with strategic EMEA customers
• Develop and execute a customer success strategy for the assigned region, setting clear goals and metrics for success
• Coach, mentor, and manage a team of Customer Success Managers (CSMs) and leaders, fostering a culture of learning and development

Customer Relationship, Retention & Growth:

• Build and nurture strong multi-threaded relationships with key customers, acting as a trusted advisor and executive sponsor for strategic accounts
• Drive customer retention, renewal rates, and Net Promoter Score (NPS), while identifying and capitalizing on upsell and cross-sell opportunities

Strategic Advisor, Collaboration & Reporting:

• Partner closely with Sales, Services, Support, Product & Marketing, and other teams to ensure seamless customer journeys and aligned strategies
• Establish, monitor, and report key customer health metrics, churn, retention, and revenue growth targets for the region
• Based on data analysis of CS indicators, define and monitor strategic initiatives to improve key CS metrics like retention rates, customer satisfaction, and drive expansion to support Bizzdesigns’ growth ambitions

Who are you?

You are a strategic and experienced customer success leader who thrives in complex, fast-moving environments. You combine strong commercial awareness with a deep understanding of customer success in SaaS and B2B settings. You translate data, customer insights, and market trends into actionable strategies while guiding regional teams with clarity, empathy, and accountability. 

We are looking for someone with:

• PhD, MA/MS, or BS/BA degree with 15+ years of customer success, sales, and/or services experience in SAAS and/or B2B environments
• Entrepreneurial mindset: being able to oversee and manage diverse teams with diverse goals across multiple regions
  
• Leadership Experience: Proven experience in leading and developing high-performing customer success or account management teams
• Relationship Management: Strong ability to build and maintain multi-threaded relationships with both customers and internal stakeholders
• Business Acumen: In-depth understanding of customer success best practices, metrics, and tools
• Strategic & Analytical Skills: Data-driven approach to decision-making, with the ability to use analytics to drive strategy and identify opportunities
• Communication Skills: Exceptional verbal, written, and presentation skills
• Cross-Functional Collaboration: Proven ability to work effectively with various departments to achieve shared goals

What’s in it for you?

• A competitive salary package, including an annual bonus
• Premium pension plan to secure your future
• 28 vacation days with the option to buy 10 extra for ultimate flexibility
• Hybrid working with 2 days a week in the office
• An NS Business Card or mileage reimbursement to support your commute
• Personal IT budget to upgrade your setup
• Monthly work-from-home allowance to support your ideal home office setup
• Supportive, collaborative team culture
• Work with an international and diverse group of colleagues
• Your input is valued, regardless of role or tenure

Recruitment process

You can expect around 4 interviews in total, meeting different colleagues from our management division, including our Global Customer Success Director, Global Director Professional Services, CCO, and CEO. While the process is thorough, we strive to move quickly to respect your time. 

Are you ready to start building your future with us? 

Please Note: 

• Send in your application in English - it’s our company language, and you’ll be using it a lot once you’re part of the team.
  
• To apply, please visit our website or apply directly via the LinkedIn job post, as email applications will not be reviewed.
  
• Our search is focused on candidates based in the Netherlands.
  
• We are not considering agency applications for this position.
  

Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.