As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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The Regional Business Op’s supports operations teams in achieving sustainable business growth and improving margins by incorporating AI-driven insights, automation and standardized deployment practices. This role provides oversight, governance, visibility, and continuous improvement across the regional deployment delivery teams.
Key responsibilities:
- Support Americas Field Deployment team to drive improvement across all relevant KPI’s
- Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)
- Drive mentoring, knowledge transfer and continuous training cycles
- Enable leadership decision-making through clear, data-driven reporting
- Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
- Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
- Prepare and maintain accurate regional services field resource utilization metrics
- Ensure compliance with Ciena Finance guidance and SOX policies
- Monitor and maintain performance and track key project management KPIs
- Develop automated dashboards and reporting capabilities
- Provide historical performance analysis and trend visibility
- Executive Reporting & QBR Support
- Coach Deployment managers/coordinators regarding operational usage of processes and tools
- Enforce governance through systems such as Salesforce and Kantata
- Lead resource management process and tool improvements
- Support AI-driven workflow automation to reduce DM/DC effort and cycle time
- Drive direct cost savings through process automation
- Conduct capability assessments and identify PM skill development needs
Must Have
- Strong stakeholder management across operations, finance, and sales teams
- Ability to drive process improvement and automation initiatives
- Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
- Proven ability in financial management (forecasting, margins, cost control)
- Strong experience in project/program management and leadership
- Experience with portfolio governance, KPIs and executive reporting
Nice to Have
- Background in telecom, networking, or services delivery environments
- Experience leading recruiting, onboarding, training and enablement
Role Boundaries & Collaboration (Key Interfaces)
- Operations teams (Deployment Managers and Operations Leader)
- Upper Management (Services Regional Directors and VP)
- Finance / Accounts Receivable (cost control, invoicing)
- Global PMO
- Sales / Account Management (cost recovery, customer alignment)
- Learning & Development teams (training programs)
The annual pay range for this position is $79,900 - $127,700 USD
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Strong stakeholder management across operations, finance, and sales teams
- Ability to drive process improvement and automation initiatives
- Familiarity with Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
- Proven ability in financial management (forecasting, margins, cost control)
- Strong experience in project/program management and leadership
- Experience with portfolio governance, KPIs and executive reporting
- Background in telecom, networking, or services delivery environments
- Experience leading recruiting, onboarding, training and enablement
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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