Regional Delivery Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for a dynamic Regional Delivery Lead for North America (NAM) who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, supporting the NAM Delivery teams - Presales Consultants, Implementation Managers and Solution Engineers, helping us grow and deliver high-quality payment services to our partners and their customers across the NAM region.

As our first Regional Delivery Lead for NAM, you will set the standard for regional delivery operations, leading growth and ensuring the smooth delivery of payment solutions. You’ll lead and coach our regional team, working towards ambitious goals to achieve our growth objectives in North America.

What You'll Do:

• Create a regional delivery strategy that aligns to our business goals and support its execution and evolution.

• Drive a culture of high performance that is focused on measurable outcomes; oversee regional delivery metrics, collaborating with global leads to ensure alignment.

• Support the Delivery teams in managing pipelines, delivering high-quality solutions and quick results. 

• Nurture excellent relationships with our partners, supporting escalations, and ensure they love the experience we offer them

• Build strong relationships with key regional teams, fostering collaboration and alignment to manage risks effectively. 

• Manage all delivery risks for regional deals—including project, financial, compliance, and reputational— by proactively challenging teams and ensuring robust mitigation plans are in place.

Qualifications

About You:

• We are looking for an executive who has a proven track record (10+ years) leading and scaling high-performing teams in a delivery or operations function, ideally within the financial services or payments industry.

• You’re able to set strategy and help teams deliver against these, building consensus across multiple functions, even where competing priorities exist.

• You have a deep understanding of the cross border payments landscapes and understand how to deliver results in this space - a deep knowledge of REST APIs, SWIFT, and local payment networks is a plus.

• You have fresh ideas – You’re prepared to challenge the status quo and are interested in solving problems. You are able to communicate the impact of those ideas and formulate and execute on plans to implement them.

• You’re an excellent, influential communicator. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.

• You’re analytical and detail-oriented, using data to track performance and assess opportunities to increase productivity.

• You are proactive - you see a problem and start to solve it without waiting for others to be involved.

• You are Mission-driven and customer-focused,looking for collaborative partnerships that will benefit the customer and contribute to the Wise Mission.

Additional Information

Key benefits:

• 🚀 RSU’s in a rapidly growing company 

• 💪 An annual self-development budget

• 🩺 Medical, dental, & vision insurance – including HSA and FSA options

• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• 💻 Hybrid working model – a mix of working from home and from the office

• ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

• 🌍 Relocation expenses covered

• ☀️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• 🏝️ A paid 6-week sabbatical leave after four years 

• 👶🏼 18-weeks of paid parental leave, after a year with us

• 💰 401k with up to a 4% employer match

• We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

• Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.