The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities will include (but not limited to):
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in credit management system.
- Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stake holders.
Skills & Experiences:
- Minimum two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communications in both written & spoken English.
- CRM, Salesforce is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
